Senior Operations Manager, Certis Integrated Operations Centre

CERTIS GROUP - GHR; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading security services organization in Singapore is looking for a Duty Operations Manager to lead the operations team in the command center for Aviation Security. The ideal candidate must possess a diploma or degree and thrive in a demanding environment. Responsibilities include managing operations, coordinating activities, and supporting incident management. This role offers a competitive salary with performance-based incentives, comprehensive benefits, and opportunities for professional growth.

Benefits

Performance-based incentives

Comprehensive medical and dental coverage

Holistic wellness initiatives

Qualifications

• Ability to thrive in a fast-paced environment.
• Self-motivated with a commitment to continuous improvement.
• Exceptional communication skills across all levels.

Responsibilities

• Manage and provide effective leadership to the operations team.
• Direct and coordinate overall activities in the operations center.
• Act as focal point for security incidents.

Skills

Leadership skills

Problem-solving skills

Team player

Communication skills

Self-motivated

Education

Diploma or Degree from a recognized institution

Job description

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.

Life in Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Roles & Responsibilities

CIOC is the 24hrs/7days command centre for Certis Aviation Security Operations in Changi Airport. It is thus important to have the Duty Operations Manager in CIOC to ensure the smooth running of operations on the ground.

Responsibilities

• Manage and provide effective leadership to the operations team
• Direct and coordinate the overall activities in the operations center; planning, deployment, and tracking of security operations
• Act as focal point for any incidents involving security; to prepare reports, take follow-up action and inform the management team
• Provide additional operational support to the management team as required
• Train and supervise operations team and ensure that they adhere to established procedures and SOP
• Seek continuous improvement in operation and admin processes
• Contribute to short and long-term organizational planning and strategy as a member of the management team
• Build winning relationships with clients, regulators and other stakeholders

Skills & Requirements

• Diploma or Degree from a recognized institution
• Candidates who are Commissioned Officers from SAF or Senior Officers from SPF are encouraged to apply
• Ability to thrive in a fast-paced environment
• Strong problem-solving skills
• Self-motivated with a commitment to continuous improvement
• Excellent team player with high initiative and resourcefulness
• Exceptional communication skills across all levels
• Must be comfortable in performing rotating shifts

Recognition & Reward

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.