SENIOR OPERATION MANAGER/OPERATIONS MANAGER

Consortium for Clinical Research and Innovation Singapore; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading clinical research organization in Singapore seeks a Senior Operation Manager/Operations Manager to oversee service teams, manage manpower and budgets, ensure compliance with regulations, and foster a culture of service excellence. The ideal candidate should have a degree in Engineering or Facilities Management, at least 5 years of relevant experience, and strong leadership skills. This role is pivotal in ensuring smooth operational maintenance and meeting key performance indicators.

Qualifications

• Minimum 5 years in a similar position with relevant experience.
• At least 2 years of integrated facility management experience.
• Strong technical knowledge of M&E facilities maintenance and building systems.

Responsibilities

• Oversee overall performance of service teams.
• Manage manpower resource planning and budget management.
• Ensure contract compliance and meet/exceed KPIs.
• Cultivate teamwork and personal development within the team.
• Maintain positive client relationships and resolve facility issues.

Skills

Leadership

Communication

Stakeholder management

Problem-solving

Interpersonal skills

Education

Degree in Engineering/Building/Facilities Management

Tools

Facilities management software

Job description

SENIOR OPERATION MANAGER/OPERATIONS MANAGER

Oversee the overall performance of Service teams within the IBC contract.

Responsible for manpower resource planning, budget management, and ensuring compliance to maintain a safe working environment.

Oversee and manage the team of Operations Managers, Engineers, Technical personnel, specialists (including direct vendors / sub-contractors) in all the disciplines within the contractual work scope for smooth operations maintenance.

Ensure contract compliance and meet or exceed KPIs.

Foster a culture of service excellence and continuous improvement.

Collaborate and works with Accounts Lead to execute strategic business plans, administrative, finance and HR procedure and process.

Deliver contractual and ad-hoc reports punctually including monthly reports.

Support engineering/technical support during power shutdowns, fire certification renewal, and etc.

Uphold safety protocols and crisis management procedures.

Oversee vendor relationships and invoicing procedures. Review price quotes for the procurement of parts, services, and labour for projects.

Ensure accurate and timely financial reporting and billing.

Manage staff performance, development and recruitment.

Enforce compliance with Health, Safety, Environmental and Risk Management policies.

Conduct process and procedure training on maintenance, repairs, and FM best practices.

Cultivate teamwork, collaboration and personal development within the team.

Maintain positive client relationships and conduct/attends meetings on unresolved facility issues.

Manage workload, resourcing and succession planning.

Any other ad-hoc works assignment by the management/superior.

Job Requirements:

Degree in Engineering/Building/ Facilities Management or relevant disciplines and minimum 5 years in similar position as SOM with relevant working experience in similar property type.

At least 2 years’ experience in providing integrated facility management service.

Strong leadership, communication, and stakeholder management skills.

Strong technical knowledge of M&E facilities maintenance / building systems, maintenance procedures and regulatory requirements.

Excellent facilities management, problem-solving and decision-making skills.

Ability to effectively supervise and coordinate a team of contractors and service providers.

Good communication and interpersonal skills to liaise with clients and stakeholders.

Proficient in using relevant facilities management software and systems.

Attend to, lead and guide team members in emergencies (such as major power failure, blackouts, etc.) during and or after office hours.