Senior Medical Operations Executive

Royal Healthcare; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare organization in Singapore is seeking an experienced administrative professional to support the Medical Director. Responsibilities include managing the director's calendar, coordinating patient communications, and ensuring compliance with regulatory standards. The ideal candidate will have a degree in healthcare administration, 2–5 years of relevant experience, and strong organizational skills. This role is crucial for maintaining efficient operations and providing exceptional patient care.

Qualifications

• 2–5 years in a clinic, hospital, or healthcare setting.
• Experience supporting a senior clinician or medical leader.
• Familiarity with managing patient records and appointment systems.

Responsibilities

• Manage the Medical Director’s calendar, including patient appointments.
• Organize and prepare patient case notes and documentation.
• Coordinate communication with patients for scheduling and follow-ups.

Skills

Highly organized

Strong interpersonal skills

Proficient in Microsoft Office

Ability to manage sensitive information

Multitasking and prioritization

Education

Degree in Healthcare Administration, Life Sciences, Nursing, or related field

Tools

EMR systems

Job description

Manage the Medical Director’s calendar, including patient appointments, clinical meetings, and professional engagements.

Organize and prepare patient case notes, investigation results, imaging reports, and follow-up documentation.

Coordinate communication with patients, including scheduling, reminders, and post-consultation follow-ups.

Ensure that patient files are updated, accurately filed, and handled with strict confidentiality.

Prepare necessary documentation for surgeries, procedures, or referrals.

Operational & Strategic Support

• Assist the Medical Director in implementing clinical programs, service enhancements, and operational improvements.
• Track and follow up on action items, project timelines, and reporting deliverables.
• Support preparation of presentations, briefing papers, and reports for internal and external stakeholders.
• Coordinate internal meetings and committee sessions, including agenda preparation and minute-taking.
• Liaise with clinic managers, nurses, and allied health teams to ensure smooth patient flow and operational efficiency.
• Serve as the point of contact between the Medical Director and other departments, external partners, or patients when required.
• Assist in handling urgent clinical matters or escalations in coordination with relevant departments.

Quality & Compliance Support

• Help monitor clinical workflow, identify service gaps, and suggest improvements.
• Ensure compliance with internal SOPs, patient confidentiality protocols, and regulatory requirements.
• Support data collection and documentation for audits, medical board reviews, and quality assurance activities.

Requirements

Qualifications:

Degree in Healthcare Administration, Life Sciences, Nursing, or related field.

Additional certification in healthcare operations or medical administration is an advantage.

Experience:

2–5 years in a clinic, hospital, or healthcare setting, with experience supporting a senior clinician or medical leader.

Familiarity with managing patient records, medical documents, and appointment systems.

Skills:

Highly organized and meticulous, with the ability to manage sensitive clinical information.

Strong interpersonal and communication skills to interact with patients and medical professionals.

Proficient in Microsoft Office; experience with EMR systems preferred.

Able to multitask, prioritise, and work efficiently in a fast-paced environment.

Professional, discreet, and proactive in supporting the needs of a senior doctor.