Senior Associate [ Manager ]
- Industry: Marketing Agency [ Malaysia & Singapore ]
- Working Days: 5 Days, 8.30am-5.30pm, 1 Day WFH
- Office is at Genting Lane [ Between Mattar & Farrer Park MRT ]
- Gross Range: $4,000 - $5,000 [ No AWS / No VB ]
Urgent hiring 2 headcount of Senior Associate (Manager) to start work by Early Jan 2026, prefer short notice & immediate starter.
Company is specialize in boutique retail & lifestyle marketing & communications agency in both Singapore and Malaysia.
Key Performance Indicators For This Post:
1. Customer Satisfaction | 30%
2. Internal Process Quality | 30%
3. Team workers satisfaction | 20%
4. Financial Performance For Portfolio | 20%
Requirements:
- At least4-6 years of management experiences in marketing agency or related business in Public Relations, Media or Studio Management.
- Ideal candidates must familiar with all aspects fromTeam Management, Client Management, Brands Communications, Public Relations, Peer Fellowship and Business Management.
Client / Account Management:
- Develop accurate and informed scopes of work including schedules and budgets, using the correct tools (i.e. Microsoft Project, Excel ) and with regard to client and agency needs / expectations.
- Manage contract deliverables, account schedule and budget and ensure account progress from goal and deliverables from conception to completion including change management.
- Have a working knowledge of the workflows for media liaison, associates management tools
- Guide teams on mitigating risks on projects / account
- Enforce quality control processes in each project / account
- Ability to manage Singapore & Malaysia clientele directly or with partner agency
Communication Management:
- Set clear expectations for tasks and deliverables, communicating clearly to team and providing proper materials / documentation when necessary.
- Demonstrate good judgment in choosing methods of communication that are most effective and efficient (e.g. team meetings, in-person visits, phone calls, email)
- Escalate issues appropriately and professionally at all times; demonstrate good judgment during escalation process.
Internal Team Management
- Collaborate and coach key account associates to ensure client expectations are managed with regard to scope and progress in schedule and budget
- Align Personal Goals / Values of Individuals and Company
- Introduction to PR and social media
- Planning and organising at work and for account / project
- Research and resource and network building
- Working with the media and vendor partners
- Work with extended internal team ( Contracted associates, media monitoring agency, photographers, and partners ) to ensure client expectations can be met.
People & Corporate Citizenship:
- Lead brand ambassador of the company, an exemplary role model for the team
- Appropriately elevate and seek direction on conflicts or difficult people situations.
- Strive to be a positive influence on peer group and cross-capability team.
Business Development Participation
- Evaluate and identify key strategic actions / tools kits to develop the team / company
- Assist in strategic discussion/proposal with new clients (project basis / retainer)
- Through good work and harvest leads for potential business growth
WhatsApp: https://wa.me/6591044149 (Shermaine)
Siah Sze Ming Reg No: R24125414
The Supreme HR Advisory Pte LtdEANo:14C7279