Senior Manager, BPO and Project Implementation

DHL SUPPLY CHAIN SINGAPORE PTE. LTD.; Serangoon Garden Circus; On-site; SGD 85,000 - 120,000; Full time

Job summary

A leading logistics company based in Singapore is seeking an experienced project manager to enhance operational efficiency. The role involves standardizing processes and leading customer migration to the SeLECT platform, necessitating strong project management skills, a deep understanding of supply chain principles, and excellent stakeholder communication. The ideal candidate has over 7 years of experience in regional project delivery within large, multi-country organizations, and possesses analytical skills to drive continuous improvement in operations.

Qualifications

• Minimum of 7 years of relevant experience in managing and delivering regional projects.
• Strong understanding of supply chain management principles and operations research.
• Proven project management abilities and financial knowledge.

Responsibilities

• Standardize and optimize operational practices across the organization.
• Lead project implementation for customer migration onto the SeLECT platform.
• Manage budgets, timelines, and resource allocation for effective onboarding.
• Ensure effective communication and change management throughout projects.
• Identify and promote continuous improvement initiatives.

Skills

Stakeholder management

Project management

Supply chain principles

Analytical skills

Communication skills

Education

Degree in Supply Chain/Logistics Management

Job description

This role focuses on standardizing and optimizing operational practices to ensure efficiency and consistency in service delivery across the organization. It involves leading project implementation, particularly customer migration strategies onto the SeLECT platform, while managing budgets, timelines, and resources for effective onboarding. Effective communication and change management are crucial, as the role ensures stakeholders are informed about updates and fosters collaboration. Additionally, the role emphasizes continuous improvement by identifying innovative practices and enhancing process productivity, ultimately driving operational excellence and supporting strategic objectives.

STANDARDIZATION

• Ensure consistent practices are defined and aligned globally.
• Ensure all functions involved in selling, implementing, and managing operations follow and maintain standard practices.
• Support Business Development (BD) during the sales-to-delivery process by actively participating in the solution design phase.
• Conduct fit-analysis on customer requirements against the Operational Service Model (OSM).
• Collaborate with customer teams to identify and deliver process improvement projects.
• Assist customer teams in improving retention through the deployment of best practices and innovations that enhance service and EBIT.
• Facilitate solution design workshops to support BD teams for new Requests for Quotation (RFQs).
• Ensure the Proactive Business Reporting Tool (PBR) is an integrated part of the OSM.
• Deploy the Manhattan Active Pilot and all existing accounts in SeLECT from 2024 to 2028 (i.e., Due Diligence and Implementation).

PROJECT IMPLEMENTATION

• Lead and drive projects effectively.
• Oversee the planning, support, and execution of the customer migration strategy onto SeLECT for all new and existing customers (over 42), including managing capacity planning and tools (migration factory) to maximize resource utilization for customer onboarding.
• Drive customer engagements to align processes and requirements with DHL standards and propose solutions for validation with customers.
• Manage the budget, scope, and timelines for each project.
• Provide regular updates on project implementation progress to senior management and sponsors for overall monitoring.
• Negotiate project implementation costs and manage cost tracking and allocation to business owners.
• Follow the DePICT method for project implementation.
• Deploy the Manhattan Active Pilot and all existing accounts in SeLECT from 2024 to 2028 (i.e., Due Diligence and Implementation).

COMMUNICATION

• Ensure all stakeholders are informed about changes within the OSM and the development of SeLECT.
• Communicate effectively regarding our OSM standards.

CHANGE MANAGEMENT

• Ensure consistent practices are rolled out across the entire Service Logistics (SL) network (warehousing, transport, call centers) as part of the Best In Class (BIC) program.
• Oversee the successful completion of new initiatives, solutions, and services.

CONTINUOUS IMPROVEMENT

• Identify and drive innovations/new practices to stimulate growth.
• Conduct process productivity assessments and proactively manage improvement plans.

Requirements

To be successful in this role, candidates should possess the following experience and competencies:

• A minimum of 7 years of relevant experience in managing and delivering regional projects, particularly in large multi-country organizations with matrix management.
• Strong understanding of supply chain management principles and operations research skills, including scheduling and network modeling.
• Excellent stakeholder management and communication skills, with a customer-oriented approach.
• Proven project management abilities, financial knowledge, and good problem-solving skills, with the capacity to work under pressure and meet tight deadlines.
• Strong analytical skills to interpret large data sets and collaborate effectively with other functional disciplines.
• Ability to work independently and as part of a team, along with a willingness to travel.
• A degree in Supply Chain/Logistics Management or a related discipline.