Senior Lead Analyst (HRIS)

Public Service Division; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A Singapore government agency is looking for a self-motivated individual to manage and improve Workday in a common enterprise management system. This role involves troubleshooting technical issues, engaging stakeholders, and ensuring best HR practices. Ideal candidates should have a solid understanding of HR policies and hands-on experience with HRIS, particularly Workday. Strong communication and planning skills are essential for success in this fast-paced environment.

Qualifications

• Sound understanding of HR policies and hands-on experience in HR processes.
• Experience in managing data and HR transactions in HRIS.
• Ability to engage stakeholders and communicate solutions effectively.
• Comfortable in ambiguous situations and user-centric in approach.
• Strong planning skills for HRIS maintenance and new initiatives.

Responsibilities

• Maintain and improve Workday in Cumulus for users.
• Identify opportunities for business process re-engineering.
• Troubleshoot Workday technical issues and recommend solutions.
• Collaborate with agency leads to improve user experience.
• Create Workday guidelines and conduct user training.

Skills

Integrity

Teamwork

Stakeholder engagement

Communication skills

Data management

Tools

Workday

Job description

What the role is

The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include:

• Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers
• Developing a forward‑looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos
• Building future‑ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively
• Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens

Why Join Us

When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well‑being and partner you in your career growth. Being in the business of developing people and driving transformation makes our work deeply purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans.

What you will be working on

PSD has been onboarding Statutory Boards (agencies) across the Public Service onto a common cloud‑based enterprise management system, known as Cumulus.

• Maintain and improve Workday in Cumulus for users.
• Establish and maintain scalable processes that ensure best practices in HR.
• Identify opportunities for business process re‑engineering (BPR) initiatives for productivity improvement, via transforming, streamlining and continuous improvement of work processes.
• Identify new Workday requirements and communicate with users to understand additional requirements and needs.
• Troubleshoot Workday technical issues in a timely manner, identify flaws and inefficiencies, and recommend solutions and improvements to ensure high levels of performance and security for long‑term effectiveness.
• Collaborate with agency leads and IT teams to resolve Workday issues and improve user experience, and ensure solutions are viable and consistent across all agencies.
• Create Workday guidelines and manuals, as well as conduct training for users.
• Conduct regular Workday reviews and generate reports on efficiencies and improvement areas.
• Structure and prioritise agencies’ Workday requirements and communicate plans with stakeholders for review, approval and implementation.
• Stay up to date with the latest HRIS technology and best practices.

What we are looking for

Values

We are looking for self‑motivated individuals who value integrity, teamwork and take pride in going the extra mile to provide excellent service.

Work Experience & Competencies

An ideal candidate should possess the following:

• Sound understanding of HR policies and hands‑on experience in HR processes, and the ability to translate and incorporate them into the HRIS. Knowledge of Compensation and Performance process, and Public Service HR policies and practices would be an advantage.
• Experience in managing data, HR transactions and processes in HRIS. Prior experience in implementation and/or maintenance and improvement of HRIS, especially Workday, would be preferred.
• Ability to engage stakeholders to understand their issues, identify gaps, gather feedback, work with System Integrator and Central Team colleagues on possible solutions, and communicate solutions to stakeholders effectively. You should possess good written and oral communication skills and documentation skills.
• Ability to work in ambiguous situations and consider issues from a long‑term operational perspective to identify opportunities/gaps, and address these from a user‑centric perspective. You should be comfortable with co‑solutioning and implementing solutions/new initiatives.
• Good planning skills to manage milestones for HRIS annual maintenance and new initiatives. Ability to communicate with affected stakeholders and keep them engaged in the processes. You should also be comfortable with working in a fast‑paced environment.

Applicants will typically be notified on whether they are shortlisted or not within 4 weeks of the closing date of the job posting. Successful candidates will be offered a 2‑year contract in the first instance.

About Public Service Division

The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles are the same as above.