Senior IT Support Officer

Thome Ship Management Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A maritime management company located in Singapore is seeking an IT Support Officer responsible for providing comprehensive technical support for office IT operations. The ideal candidate will have at least 3 years of experience in IT support, strong troubleshooting skills, and a degree in Computer Science or a related field. Responsibilities include managing IT inventory, handling a ticketing system, and ensuring smooth office IT operations. This role offers exposure to server and network administration as an advantage.

Qualifications

• Minimum 3 years of experience in IT support, including hardware, software, and network troubleshooting.
• Strong experience in office IT support, including setup and maintenance of office hardware and software.
• Basic knowledge of Windows servers, networking, Wi-Fi, and firewall management is a plus.

Responsibilities

• Provide Tier I and Tier II IT support for end-users.
• Install, configure, and maintain office IT equipment.
• Manage the IT ticketing system efficiently.

Skills

IT support

Troubleshooting hardware issues

Communication skills

IT inventory management

Problem-solving skills

Education

Diploma or Bachelor's degree in Computer Science or related field

ITIL certification or similar

Tools

Ticketing systems

MS Teams

3CX

Job description

Overview

Overall Purpose of Job

The IT Support Officer is responsible for providing high-level technical support for office IT operations, including managing IT inventory, handling ticketing systems, and supporting end-users. This role focuses primarily on IT support functions while having some exposure to server, network, and firewall administration, which will be an advantage.

Responsibilities

Office IT Support Responsibilities:

• Provide Tier I and Tier II IT support for end-users, ensuring timely resolution of technical issues.
• Install, configure, and maintain office IT equipment, including desktops, laptops, printers, and scanners.
• Troubleshoot hardware and software issues across various platforms.
• Maintain Video Conference systems and other office communication tools such as 3CX and MS Teams.
• Create and maintain IT support documentation and user guides.

Inventory & Ticketing System Management:

• Maintain and track IT assets, ensuring accurate inventory records.
• Handle IT procurement, liaising with vendors for office equipment and software.
• Manage the IT ticketing system, ensuring incidents and service requests are logged, tracked, and resolved efficiently.
• Generate reports on IT support metrics and inventory status.

Basic Server, Network, Wi-Fi & Firewall Exposure (Advantageous):

• Assist in basic Windows server user account management and troubleshooting.
• Support day-to-day network connectivity and Wi-Fi performance issues.
• Perform basic firewall monitoring and assist in security-related tasks.
• Collaborate with senior engineers to gain exposure to IT infrastructure projects.

Required Competencies & Qualifications

Education & Certifications:

• Diploma or Bachelor\'s degree in Computer Science, Engineering, Information Technology, or a related field.
• ITIL certification or similar service management framework knowledge is an advantage.
• Basic certifications in Microsoft, Networking, or IT Support (e.g., CompTIA, Microsoft Fundamentals) are a plus.

Experience & Skills:

• Minimum 3 years of experience in IT support, including hardware, software, and network troubleshooting.
• Strong experience in office IT support, including setup and maintenance of office hardware and software.
• Experience in managing IT inventory and procurement processes.
• Proficiency in handling ticketing systems and IT service management tools.
• Basic knowledge of Windows servers, networking, Wi-Fi, and firewall management is a plus.
• Strong problem-solving skills with the ability to troubleshoot technical issues effectively.
• Good communication and interpersonal skills to support end-users and collaborate with IT teams.
• Ability to work independently and escalate complex issues when necessary.

General Requirements

• Experience working in a multinational or multicultural team is an advantage.
• Strong collaboration skills and ability to interact with different levels of the organization.
• Self-motivated and eager to develop technical expertise.
• Willing to travel occasionally for onsite support and training.
• Willing to go onboard vessel when required.