Senior IT Infra & Incident Management Lead

SYNAPXE PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading IT service management firm in Singapore is seeking an experienced IT Manager to oversee incident management and ensure optimal IT service delivery. The role involves liaising with stakeholders, managing a small engineering team, and reviewing IT health reports. Candidates should have a degree in Computer Science or Engineering and at least 7 years of relevant experience. Familiarity with ITSM tools and budget management is essential. This is a critical role within an agile and dynamic environment.

Qualifications

• Minimum 7 years' experience in IT related field.
• Experience managing a small team of engineers.
• Able to manage multiple projects under priority conditions.

Responsibilities

• Serve as POC to GCIO and manage IT incidents.
• Review cluster's IT Health reports and develop action plans.
• Liaison for Service Ops and day-to-day changes.
• Manage infrastructure team assignments and SLA reporting.

Skills

ITSM process/tools

costing & budgeting

SLA reporting

Incident management

Stakeholder management

Vendor management

Access Management

Software Distribution Management

Education

Diploma/Degree in related field (Computer Science, Computer Engineering)

Job description

A leading IT service management firm in Singapore is seeking an experienced IT Manager to oversee incident management and ensure optimal IT service delivery. The role involves liaising with stakeholders, managing a small engineering team, and reviewing IT health reports. Candidates should have a degree in Computer Science or Engineering and at least 7 years of relevant experience. Familiarity with ITSM tools and budget management is essential. This is a critical role within an agile and dynamic environment.