Senior IT Helpdesk Lead | ITIL & Hybrid Support

NTT Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading global technology firm is looking for a Helpdesk Senior Representative to provide technical guidance and support in monitoring live dashboards, reporting, and workflow allocation. Ideal candidates should have a technical degree or Microsoft certifications, strong communication skills, and experience in IT support. This role may require shift flexibility and offers a chance to work in an innovative environment with opportunities for career growth.

Qualifications

• Fluency in English is mandatory.
• Ability to work shifts if required.
• Experience providing IT support is an advantage.

Responsibilities

• Monitor live dashboards and report on workflow allocation.
• Conduct quality analysis on agreed aspects.
• Prepare management information presentations.
• Coach less experienced colleagues and serve as an escalation point.
• Serve as a liaison between customers and departments.

Skills

Microsoft Operating Systems

Troubleshooting skills

Excellent communication

Customer service skills

Education

University education (technical degree or Microsoft certifications)

Job description

A leading global technology firm is looking for a Helpdesk Senior Representative to provide technical guidance and support in monitoring live dashboards, reporting, and workflow allocation. Ideal candidates should have a technical degree or Microsoft certifications, strong communication skills, and experience in IT support. This role may require shift flexibility and offers a chance to work in an innovative environment with opportunities for career growth.