Senior / Guest Service Assistant

THE OUTPOST HOTEL SENTOSA; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking individuals to create positive guest experiences within the lobby and reception area. The role involves collaborating with the Assistant Manager and addressing guest inquiries. Candidates must have a cheerful demeanor and good communication skills, and are required to work rotating shifts. Enjoy benefits such as medical coverage, annual health screening, and flexible leave options.

Benefits

Medical benefits

Flexi leave

Birthday leave

Annual health screening

Insurance coverage

Qualifications

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Outgoing personality and good communication skills.

Responsibilities

• Create positive and memorable experiences for guests.
• Provide courteous and efficient services collaborating with the Assistant Manager.
• Maintain communication with various departments regarding guest information.

Skills

Communication skills

Positive attitude

Ability to handle enquiries

Education

Completion of PSLE or equivalent

Job description

Job Expectations

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.