Senior / Field Service Engineer

LTX-Credence Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An engineering services company in Singapore seeks a technician responsible for equipment installation and technical support. The role requires a Bachelor's degree in Micro-mechanics and strong knowledge in mechanics and electronics. Candidates must be fluent in English and have excellent troubleshooting skills. This position includes regular communication with customers and requires a commitment to quality service delivery.

Qualifications

• Bachelor’s degree in relevant fields is required.
• Good knowledge of electronics and mechanics required.
• Fluent English (both spoken and written) is mandatory.

Responsibilities

• Coordinate installation and equipment set-up at the customer site.
• Provide technical solutions and analyze machine issues.
• Communicate effectively with customers regarding service support.

Skills

Knowledge of electronics

Mechanical expertise

Fluent English

Troubleshooting

Education

Bachelor’s degree in Micro-mechanics/ Mechanics or equivalent

Job description

LTX-Credence Singapore Pte Ltd – Serangoon

Coordinate installation and equipment set-up & retrofit kit at customer site which include but not limited to vision system, test contacting, interfacing with other sub-system. Perform acceptance of protocol/buyoff with customer upon installation and set up within the timeframe. Provide equipment operation & basic maintenance training to customer

Trouble shooting, provide technical solution, analyse on-site machine issue raised by customer

Report forthwith on such activity, special problem or technical shortcomings that may affect the smooth operation of the job perform on customer site. Update all technical report accordingly.

Understand customer service process flow (Company ISO), and apply accordingly through daily activity and in-house/ on-site support, in order to fulfil company’s vision and quality policy

Update the project issue into WebQC and follow up with the factory (Project Manager, Engineering dept and Account Manager) to resolve it within committed date. Review all listed issues through weekly meeting with customer and internal technical staff, manage highlighted issue till closure

Responsible and follow up on activity for assigned customer. Be the main window to communicate between Cohu and customers on the daily service support (include factory/ engineering support)/ issue on the machine, elevate to superior if not getting any internal support

Work is to perform with no compromise in quality, both in handling technical topic and communication (both internal and external), do not expose internal confidential communication to customers

Coordinate the activity with schedule plan, align with customers to meet customer’s timeframe expectation

Any tasks that may be assigned to you from time to time

Requirements

• Bachelor’s degree in Micro-mechanics/ Mechanics or equivalent.
• Good knowledge of electronics/ mechanical.
• Strong background of mechanical/ electro-mechanics or equivalent field.
• Fluent English (spoken and/ written skills).
• Knowledge on other languages will be an added advantage.