Senior/ F&B Retail Supervisor

TWG TEA COMPANY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury F&B brand in Singapore is seeking a professional for their Salon & Boutique operations. The role involves assisting in daily operations, ensuring customer satisfaction, and managing inventory. Applicants should have at least 2 years of experience in F&B or retail, preferably in the luxury sector, and possess excellent communication skills. Attractive remuneration package based on experience is offered.

Benefits

Meal Allowance

Monthly Incentives

Birthday Incentives

Staff Discount

Festive Gifting

Medical Benefits

Qualifications

• Minimum 2 years' experience in F&B/Retail Operations.
• Preferably in the luxury goods industry.
• Available to work weekends and weekdays.

Responsibilities

• Assist in daily operations of Salon & Boutique.
• Offer friendly and efficient service to guests.
• Handle cash and report daily sales.

Skills

Welcoming personality

Good communication skills

Hands-on experience

Customer service focus

Positive attitude

Job description

Job Summary

This position is responsible to assist the Manager on ensuring smooth daily operations in the Salon & Boutique, and providing efficient services to all guests professionally as a customer-focused role. Reporting directly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

Job Descriptions

• Assist the Assistant F&B Retail Manager in overseeing and ensuring daily smooth Salon & Boutique operations
• Responsible for ordering of goods and supplies, receiving and checking of inventory of goods and supplies
• Responsible for offering a friendly and efficient services to all guests
• Process guests orders to ensure that all items are prepared and served promptly
• Assists in setup and clear down of the front and back of Salon & Boutique operations
• Ensure food safety regulations are followed as according to NEA’s policy
• To ensure neatness and cleanliness of service ware
• Promote and sell our range of products and food and beverage items to walk-in customers
• Perform demonstrations of products
• Attending to customers’ needs, complaints and enquiries
• Handling of cash, POS system and report of take-in-cash when on duty
• Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for
• To provide guidance, coaching and mentor of new joined service staff

Outlets

• ION
• Takashimaya
• Marina Bay Sands
• Swissotel
• Raffles City
• Airport (Transport provided for opening shift and closing shift)

Welfare & Benefits

• Meal Allowance
• Monthly Incentives
• Birthday Incentives
• Staff Discount
• Festive Gifting
• Medical Benefits

Requirements

• Minimum 2 years' of experience in F&B / Retail Operations, preferably in luxury goods industry
• Welcoming personality
• Good communication and interpersonal skills
• Hands-on and customer-focused role, hence we require someone with drive, efficiency and assertiveness
• High initiative and positive attitude
• Available to work on weekdays, Saturdays and Sundays

Attractive remuneration package with salary that commensurate with relevant experience.

Please upload or send in a detailed RESUME indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Only shortlisted candidates will be notified.