Senior Executive, HR Group Shared Services

National University Polyclinics; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A leading healthcare institution is seeking a Senior Executive for their HR Group Shared Services. The role involves supervising a team focusing on onboarding/offboarding, ensuring SLA compliance, and enhancing HR processes. Ideal candidates will have a degree in HR or Business, with significant HR experience and supervisory skills.

Qualifications

• Minimum 3 years of HR experience.
• At least 1 year of supervisory experience.
• Experience with medical job family is a plus.

Responsibilities

• Provide HR administrative and advisory support.
• Ensure service level agreements and key performance indicators are met.
• Coach the HR shared services team on complex HR issues.

Skills

Team Leadership

Communication

Organizational Skills

Problem Solving

Education

Degree in Human Resource or Business-related discipline

Tools

MS Office

Job description

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Senior Executive, HR Group Shared Services

Job ID: 8057

Job Function: Administration

Institution: National University Health System

Senior Executive, Human Resource Group Shared Services

As a Senior Executive, you will be supervising a team that focuses on on/offboarding activities and be the subject-matter expertise; monitor and follow-up on workload distribution and facilitate quality assurance observations to ensure service standards are met.

Job Responsibilities:

• Provide HR administrative and advisory support to the NUHS institutions in a consistent, accurate and timely manner.
• Ensure that the service level agreement (SLA) and key performance indicators (KPIs) within HR Shared Services are consistently met, reviewed, and revised when appropriate.
• Oversee and manage all agreed HR processes and ensure the services are delivered in line with NUHS’ policies and relevant Legislation requirement.
• Monitor, analyse and report appropriate metrics to measure and demonstrate the performance of the HR Shared Services to wider stakeholders and customers.
• Analyse work process design to implement improved processes and suggest appropriate solutions or improvements to raise the overall customer experience and efficiency.
• Coach the HR shared services team on complex HR issues.
• Any other duties deemed reasonable and necessary by the business.

Job Requirements:

• Degree in Human Resource or Business related discipline.
• At least 3 years of HR experience.
• Minimum 1 year experience in a supervisory role.
• Experience in handling medical job family would be an advantage.
• Able to work under tight timeline and respond to changing priorities.
• Fast learner, multi-tasker and strong team player.
• Able to prioritise work, organised, meticulous and proactive.
• Proficient in MS Office (Word, Excel).
• Interested in exploring technological system solutions to automate repetitive tasks.