Senior Executive/Assistant Manager, AIO - CHAMP (2 years contract)

National University Polyclinics; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A healthcare institution in Singapore is looking for a Senior Executive/Assistant Manager to lead the onboarding of care teams across various healthcare partners. The role involves training sessions, maintaining relationships with stakeholders, and supporting product management activities. Ideal candidates should have a bachelor's degree in relevant fields, excellent communication skills, and a proactive problem-solving approach. This is a 2-year contract position offering pathways to product management.

Qualifications

• Candidates with strong stakeholder engagement experience from other fields are welcome.
• Experience in digital programmes or stakeholder-facing roles is preferred.
• Strong team player who values collaboration, unity and shared success.

Responsibilities

• Lead and support the onboarding of care teams across NUHS institutions.
• Conduct training sessions, onboarding walkthroughs and go-live support.
• Act as a primary point of contact for care teams, maintaining trusted relationships.

Skills

Stakeholder engagement experience

Strong interpersonal communication

Adaptability

Proficient in PowerPoint and Excel

Problem-solving

Education

Bachelor’s degree in Business, Communications, Public Health, Healthcare Administration, Social Sciences, Information Systems or related

Job description

Senior Executive/Assistant Manager, AIO - CHAMP (2 years contract)

Job ID: 9180

Job Function: Administration

Institution: National University Health System

Key Responsibilities

• Lead and support the onboarding of care teams across NUHS institutions and private healthcare partners.
• Understand each site’s workflows and tailor onboarding plans to optimise adoption.
• Conduct training sessions, onboarding walkthroughs and go-live support, including post-launch hypercare.
• Act as a primary point of contact for care teams, maintaining warm and trusted relationships and encouraging continued engagement.
• Create an open channel for stakeholders to provide feedback, surface issues and request support.
• Proactively identify potential care teams or partners who may benefit from CHAMP and support engagement outreach.
• Maintain up-to-date stakeholder resources, guides and SOPs; provide refresher training when required.
• Serve as first line operational support for care teams and patients on CHAMP-related matters.
• Coordinate with call centre teams for enquiry workflows and support operations.
• Support marketing and outreach activities, including events, collaterals, content development and enrolment drives.
• Gather ground insights from stakeholders to guide product improvements and user‑centric enhancements.
• Document implementation learnings and contribute to developing best practices for scale‑up.
• Maintain structured implementation documentation and knowledge bases for team reference.
• Work effectively and collaboratively within a product team environment, demonstrating adaptability and teamwork.
• Navigate changes in programme directions, stakeholder needs or workflows with flexibility and professionalism.
• Support selected product management activities where appropriate, such as participating in product discussions.
• This role offers pathways to contribute to product development work and potentially take up product management responsibilities over time.

Requirements

• Bachelor’s degree in Business, Communications, Public Health, Healthcare Administration, Social Sciences, Information Systems or a related discipline.
• Candidates with strong stakeholder engagement experience from other fields are welcome.
• Experience in digital programmes or stakeholder‑facing roles is preferred.
• Strong interpersonal communication skills and excellent in building and maintaining relationships with stakeholders.
• Confident in facilitating discussions and delivering training.
• Adaptable and comfortable with ambiguity and evolving workflows.
• Proficient in PowerPoint and Excel, with comfort learning new digital tools.
• Strong team player who values collaboration, unity and shared success.
• Proactive, resourceful and hands‑on problem solver.