Senior Executive Assistant - Business Office

REN CI HOSPITAL; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare facility in Singapore is seeking a Business Office staff member to handle financial counseling for patients and manage documentation. The ideal candidate should have at least 3 years of customer service experience and be meticulous. Proficiency in MS Excel and Word is essential. This role involves updating patient records, ensuring proper documentation, and handling financial transactions.

Qualifications

• Minimum of 3 years in customer service or related field.
• Meticulous with the ability to work independently.
• Proficient in MS Excel and Word.
• Good interpersonal skills to relate to people.
• Basic Accounting knowledge and good proficiency in MS Excel & Words.

Responsibilities

• Perform financial counseling for patients.
• Update patient information in system.
• Ensure submission of admission deposit upon patient admission.
• Issue receipts upon payment received.
• Monitor deposit and other charges.
• Process medical report requests.
• Maintain documentation for audits.
• Perform ad hoc duties as assigned.

Skills

Customer service

Interpersonal skills

Basic accounting knowledge

MS Excel proficiency

MS Word proficiency

Education

GCE O Level, Nitec or Diploma

Job description

Overview

You will be working closely with FC team, to perform day to day operations of Business Office. You will also attend promptly and efficiently to the daily queries/feedback.

Responsibilities

• Perform financial counselling (FC) for in-flight patients to help them make informed decisions.
• To create and update all patient relevant information into system.
• To ensure all documentation and admission deposit is submitted upon patient admission.
• To update system and issue receipts upon payment received.
• Perform deposit and other charges monitoring duties diligently.
• To follow up and process on medical report upon request.
• Ensure proper documentation and record-keeping for audits and regulatory reviews.
• Other ad hoc duties, as assigned.

Requirements

• Preferably GCE O Level Holder, Nitec or Diploma.
• At least 3 years customer service-related experience.
• Meticulous and able to work independently in a fast-paced environment.
• Good interpersonal skills to relate to people.
• Basic Accounting knowledge and good proficiency in MS Excel & Words.