Senior Executive Assessor Management (Compliance)

Agency for Integrated Care; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A healthcare organization based in Singapore is seeking a qualified individual to lead the accreditation training program for national severe disability assessors. The candidate will manage assessor support, communicate with various stakeholders, and ensure timely responses to inquiries. Ideal applicants should possess a degree along with relevant experience in healthcare audits and grant operations and demonstrate strong analytical and communication skills. This position is vital to improving care standards and contributing to a vibrant community for seniors.

Qualifications

• 2 years of working experience in audit background in healthcare organizations.
• Experience in grant operation management in public or private sector related to health or social care.
• Must possess good logical thinking and ability to manage ambiguity.

Responsibilities

• Lead the accreditation training programme for national severe disability assessors.
• Manage and support assessors in onboarding and troubleshooting.
• Engage stakeholders for effective communication regarding various projects.
• Address queries related to assessors/organizations in a timely manner.
• Support secretariat duties and ad-hoc assignments.

Skills

Communication skills

Analytical skills

Project management

Attention to detail

Team player

Education

Degree holder

Job description

Overview

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Responsibilities

• You will be involved and eventually lead the accreditation training programme to expand the pool of national severe disability assessors. Your responsibility before and after each training event includes, but are not limited to, coordinating with relevant stakeholders (e.g. MOH, clinicians, internal divisions) on training dates and venue, preparing training materials and presentation, designing and sending direct mailers, preparing and collating registrations, as well as arranging and submitting staffing appointments to MOH for approval.
• You will be required to manage and support assessors including onboarding of healthcare professionals who passed the accreditation tests, providing advice and assistance to them on submission of assessments, troubleshoot when assessors encounter issues with their online accounts, as well as arranging appointments between assessors and patients.
• You will need to manage stakeholder communication, engage them at various levels for each project, such as seeking clarification and explanation, calling and replying to assessors to address feedback and complaints, and explaining best practices and proper procedures to help assessors improve standards and comply with SOPs.
• You are required to address all queries related to assessors/assessor's organisations within stipulated timeline. This includes but is not limited to matters in relation to system outage, training and accreditation, feedback and complaints, and onboarding/offboarding, to ensure high level of customer satisfaction. You are to exercise judgement to flag issue(s) for further discussions, if necessary.
• You will be support in secretariat duties and any other ad-hoc assignments required by the team

Qualifications

• A degree holder, preferably with 2 years of working experience in audit background on healthcare organisations.
• Relevant experience in grant operation management in public sector or private sector in health or social care industry in back office or grant management operations is preferred.
• A good team player and willing to embrace and manage change.
• Possess good communication skills, both written and verbal, to clearly articulate the intent.
• Pays attention to details, proactive, resourceful, multi-tasking and enjoys analysing data.
• Possess good logical thinking and works well with ambiguity.
• Able and be comfortable to do presentations.