Senior Executive

TCC HOSPITALITY RESOURCES PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A hotel management company in Singapore is seeking a professional to oversee daily operations, ensuring adherence to company standards and enhancing customer satisfaction. The right candidate will be responsible for planning events, managing staff, and maintaining strong relationships with hotel partners. The role emphasizes teamwork, effective communication, and operational efficiency as the company aims for profitability and high service quality.

Responsibilities

• Plan and manage hotel events and daily work.
• Make sure all staff come on time and follow company rules.
• Arrange and check daily deployment to hotels.
• Talk to hotel partners often to build good relationships.
• Visit hotels to check staff work and service quality.
• Remind staff to care about company profit and performance.
• Hold daily meetings to update the team and solve problems.
• Work with other managers to solve manpower shortage.
• Check and submit daily reports on time.
• Control labour cost and support company profit plan.
• Handle staff salary or complaint issues properly.
• Approve staff lists, cash requests, and other reports.
• Train and assess trainers and team leaders.
• Give suggestions to improve operations and service.
• Do any other task given by management.

Job description

Summary of Position

• You will manage daily operations to make sure everything runs smoothly and follows company and hotel rules (SOP).
• Your job is to make customers happy, reduce problems, and help the company make good profit.
• You must work with positive energy, teamwork, and good communication.

Main Responsibilities

• Plan and manage hotel events and daily work.
• Make sure all staff come on time and follow company rules.
• Arrange and check daily deployment to hotels.
• Talk to hotel partners often to build good relationships.
• Visit hotels to check staff work and service quality.
• Remind staff to care about company profit and performance.
• Hold daily meetings to update the team and solve problems.
• Work with other managers to solve manpower shortage.
• Check and submit daily reports (attendance, order, staff list, etc.) on time.
• Control labour cost and support company profit plan.
• Handle staff salary or complaint issues properly.
• Approve staff lists, cash requests, and other reports.
• Train and assess trainers and team leaders.
• Give suggestions to improve operations and service.
• Do any other task given by management.