Senior Distribution Consultant

Travelex Holdings (S) Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A financial services company in Singapore seeks a professional to manage cash operations and vault activities. You will oversee the distribution of cash, ensure compliance with regulations, and provide exceptional customer service. Responsibilities include managing shipments, conducting daily reconciliations, and problem-solving discrepancies. Candidates should have experience in cash operations, strong communication skills, and be proficient in handling cash inventories.

Qualifications

• Experience in cash operations and vault management.
• Ability to handle discrepancies and reconcile balances.
• Strong communication skills for reporting and collaboration.

Responsibilities

• Oversee cash distribution and compliance with regulations.
• Manage inbound and outbound shipments of banknotes.
• Conduct daily reconciliation of cash inventory.

Skills

Cash management

Regulatory compliance

Customer service

Problem-solving

Job description

To support the business especially our front-office dealers in the area of wholesale cash and vault operation.

To assist the Vault Manager in ensuring that the operationalprocesses are properly executed.

• To oversee and ensure timely and accurate distribution of value to and from our customer base while adhering to internal and external compliance and regulatory requirements.
• Ensure proper accountability of all cash movements – including shipments in and out of Singapore
• Ensure proper reconciliation of Stock Balances and physical store products
• Work with internal and external parties to address corrections where required and reconcile discrepancies
• To give efficient support to the business especially our front-desk dealers
• Deliver excellent customer service to customers

Key Duties and Responsibilities

A) Cash Operations

• Ensure customer orders are properly fulfilled through accurate picking, packing and dispatching of foreign & local currency.

• Ensure MSBs transactions are executed in a timely manner and accurately.

• Oversee that all cash purchases are properly verified and counted with discrepancy detected validated.

• Manage and monitor all purchases and excess stock and update the front desk for timely stock clearance.

Banknotes Shipments

• Responsible for arranging local shipment movement and to ensure customer’s expectations are met.
• Responsible for arranging inbound shipment clearance through authorized security vendor(s)
• Responsible for securing cargo space for all outgoing shipment through authorized security vendor(s)
• Ensure properly handing/taking over of banknotes shipment to/from authorized security crew members of respective vendor(s).

• Ensure incoming banknotes shipments are properly bulk-check before sending for detailed processing by the team.

• Accurately prepare packing list against deal tickets and ensure all outgoing shipments are properly packed and sealed before releasing to our authorized Security vendor(s).

Stock Inventory & Requirements

• Responsible for the accountability of all cash inventory and end of day balancing.

Accuracy/ Daily Balance and Reconciliation

• Ensure all cash inventory are physically checked and properly reconciled against BLISS reports at the end of each business day.

• Liaise and confirm all discrepancies reported by Distribution Consultant and working with the dealers till issue is resolved.

Archiving

• Manage the archival of all electronic and physical records as per AML and business requirements.

Investigations

• Investigating problems and retrieving paperwork as required by internal and external customers

Security / Operating Procedures

• Adhere and ensure all staff abide by all securityprocedures and Vault SOPs

Process improvement & Compliance

• Ensure compliance with AML requirements and Travelex’s Policies and Procedures

• Identify where there are problems being incurred as a result of current processes and bring to the attention of management
• Identify opportunities for process improvement and bring to the attention of management

• Take ownership for the resolution of problems as reported

Communications & Reporting

• Ensure all daily reports are completed in a timely and accurate manner.

• All instructions or reporting concerning matters relating to banknotes cash operation must be promptly handled once received / communicated via official email(s).

Work Premises

• Ensure Vault premises and the surrounding areas aretidied and all cash inventory properly secured and armed before leaving.

Security Controls and Premises

• Assist the Vault Manager in ensuring that all thesecurity controls such as CCTV recordings and the Chubb monitoring systems are functioning properly.
• Upkeep and ensure all the facilities in and around thepremises are well maintained and in good working condition.

Administration

• Conduct meetings as and when necessary to discuss andupdate relevant business specific communication.
• To ensure that staff are properly trained and equippedwith the necessary skillset to detect “counterfeits” banknotes.
• Manage record keeping of banknotes volume and costs. all invoices received.
• Ensure that staff and customers’ daily movement records are properly managed and maintained.
• Assume the responsibility of Vault Manager/Team Leader during their absence.

B) People

Workplace

• Foster professional relationships with customers and staff members

• Establish strong relationships with management of internal departments, customers and suppliers/vendors
• Point of contact for external parties raising issues
• Contribute to the success of the team.
• Ensure vault premises properly secured and armed for the day before leaving.