Senior CX & Retention Specialist - Automotive

Triton AI Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading automotive firm in Singapore is seeking a customer-oriented professional to manage customer service touchpoints and drive satisfaction initiatives. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in customer service, preferably with a background in manufacturing or FMCG. Strong problem-solving and communication skills are essential. This role offers a supportive environment with opportunities for career growth, including structured training and comprehensive benefits.

Benefits

Structured training and development opportunities

Comprehensive employee benefits

Supportive performance-oriented environment

Qualifications

• Minimum 3 years of experience in customer service or related functions.
• Strong experience from manufacturing, FMCG, or automotive industries is advantageous.
• Class 3 Driving Licence is added advantage.

Responsibilities

• Manage end-to-end customer service touchpoints.
• Build strong relationships with leasing and pre-owned customers.
• Drive customer satisfaction initiatives and improve online reviews.
• Conduct service training for operations teams.
• Plan and execute customer engagement events.
• Coordinate CRM requirements for a seamless experience.

Skills

Customer service

Problem-solving

Technical understanding

Communication skills

Analytical mindset

Interpersonal skills

Education

Bachelor’s degree in Business or related field

Tools

MS Office applications

Job description

A leading automotive firm in Singapore is seeking a customer-oriented professional to manage customer service touchpoints and drive satisfaction initiatives. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in customer service, preferably with a background in manufacturing or FMCG. Strong problem-solving and communication skills are essential. This role offers a supportive environment with opportunities for career growth, including structured training and comprehensive benefits.