Senior Customer Service Officer Seafreight

Ceva Logistics Solutions Singapore PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics provider in Singapore is seeking a dedicated professional to join the Air and Ocean department. The role involves handling customer inquiries, ensuring compliance with operational standards, and coordinating shipments. Candidates should have a Diploma or Degree with at least 3 years of experience in freight forwarding and possess excellent communication skills. The company offers a comprehensive benefits package and values employee growth within a rewarding work culture.

Benefits

Competitive annual leave

Pension plan

Health assurance

Life assurance

Qualifications

• Minimum 3 years of experience in freight forwarding (airfreight / seafreight).
• Possess excellent communication and interpersonal skills.

Responsibilities

• Handle customer’s enquiries promptly.
• Ensure compliance with customers’ Standard Operating Procedures.
• Co-ordinate with import and export operations to ensure accuracy.
• Provide quotations upon application.

Skills

Excellent communication skills

Interpersonal skills

Experience in freight forwarding

Education

Diploma/Degree

Job description

YOUR ROLE

The incumbent will be part of a larger team within the Air and Ocean department in providing seamless and customer-focused solutions to support the achievement of business objectives.

WHAT ARE YOU GOING TO DO?

• Handle customer’s enquiries promptly
• Ensure compliance with customers’ Standard Operating Procedures
• Liaise with overseas agents on various requirements and rates
• Prepare shipping, LCL, FCL documentation
• Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing
• Liaise & co-ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments
• Sea freight quotation for adhoc COD customers
• Arrange for the packing / labelling of Dangerous Goods
• Provide quotations upon application
• Responsible for closing of files every month
• Responsible for DG declaration from time to time

WHAT ARE WE LOOKING FOR?

• Diploma / Degree preferred
• Minimum 3 years of experience in freight forwarding (airfreight / seafreight)
• Possess excellent communication and interpersonal skills

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.