Senior/ Customer Service Officer (7-month Contract) (Based at HarbourFront Centre)

MAPLETREE INVESTMENTS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading retail management company in Singapore is seeking a candidate for a customer service role focused on enhancing shoppers' experiences. Responsibilities include mall concierge services and assisting customers with queries and loyalty programmes. Candidates should have at least 5 to 7 years of relevant experience and possess strong communication skills. Working hours entail a 6-day work week with rotating shifts, including weekends.

Qualifications

• At least 5 to 7 years of relevant experience in retail or hospitality.
• Required to work on a 6-day work week including weekends and Public Holidays.

Responsibilities

• Providing mall concierge services.
• Attending to shoppers’ queries professionally.
• Assisting customers in loyalty programmes.

Skills

Excellent communication skills

Interpersonal skills

Education

Minimum GCE 'N' Level

Job description

The Role

This position will be part of the team to enhance shoppers’ experiences through good customer service at assigned property.

Job Responsibilities

• Providing mall concierge services.
• Attending to shoppers’ queries in a professional manner.
• Assisting customers in loyalty programmes and mall redemption programmes.
• Attend and respond to feedback received across all platforms within the stipuated timeframe.
• Encourage and influence good service mindset in the CS team and affirm positive behavior.
• Conduct service, grooming and housekeeping audit checks on staff and Customer Service Counters

Job Requirements

• Minimum GCE 'N' Level.
• At least 5 to 7 years of relevant experience in a retail or hospitality industry.
• Possess excellent communication and interpersonal skills.
• Required to work on a 6-day work week, with 2 rotating shifts including weekends and Public Holidays.