Senior Customer Service Officer

WALKING ON SUNSHINE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service-focused company in Singapore is seeking individuals passionate about customer service to manage and mentor a team. Responsibilities include training staff, resolving customer complaints, and ensuring an optimal customer experience. Ideal candidates have prior experience in customer service and effective communication skills. Professional appearance and digital literacy are required. Join a positive environment that values every customer interaction.

Qualifications

• Prior experience in the customer service field.
• Professional appearance and well-groomed.
• Passionate about serving customers.

Responsibilities

• Manage, mentor, and coach team members for optimal customer experience.
• Train and provide feedback to team members.
• Design and curate procedures for best user experience.
• Provide satisfactory customer service to visitors.
• Maintain customer records and monitor appointments.
• Resolve customer complaints professionally.
• Implement customer retention practices.
• Encourage a positive environment for customers.

Skills

Customer service enthusiast

Proficient communication skills

Calm under pressure

Digital literacy

Job description

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus