Senior Customer Service Officer

AVENUE K PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A customer service-focused company in Singapore is seeking a team leader to manage and mentor customer service staff. Responsibilities include training, resolving complaints, and enhancing customer retention practices. Ideal candidates are service-oriented with prior customer service experience, proficient communication skills, and a professional appearance.

Qualifications

• Prior experience in the customer service field.
• Professional appearance and well-groomed.
• Customer service oriented and passionate about serving customers.

Responsibilities

• Manage and mentor team members for optimal customer experience.
• Train team members and provide actionable feedback.
• Work with management to improve user experience.
• Resolve customer complaints professionally.
• Implement customer retention practices.

Skills

Customer service enthusiast

Proficient communication skills

Calmness under pressure

Digital literacy

Job description

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus