Senior Customer Service Officer

DIAMOND SKY OIL PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading oil and gas firm in Singapore is seeking a Customer Service Team Leader to manage a team of Customer Service Officers. The role involves overseeing service excellence, handling client complaints, and ensuring effective communication within the team. Candidates should have 2-3 years of experience in a supervisory role, possess strong interpersonal skills, and be proficient in MS Office. This full-time position offers a stable environment with opportunities for career growth and an attractive salary package.

Benefits

5-day workweek

Annual leave entitlement

Attractive salary package

Comprehensive training

Qualifications

• Minimum 2–3 years of relevant customer service experience, preferably in a supervisory role.
• Responsible, enthusiastic, self-motivated, able to lead a team.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Lead and manage a team of Customer Service Officers.
• Handle inbound/outbound calls and promote company’s products.
• Manage escalated client complaints professionally.

Skills

Interpersonal skills

Problem-solving skills

Communication skills

MS Office proficiency

Job description

Job Description

• Lead and manage a team of Customer Service Officers to ensure service excellence and adherence to company standards.
• Handle inbound and outbound calls, including promoting the company’s products and services.
• Manage escalated client complaints with professionalism, ensuring timely and effective resolutions.
• Provide coaching, training, and guidance to junior officers to improve their performance and customer handling skills.
• Oversee and perform administrative duties such as data entry, filing, and report preparation.
• Prepare and submit weekly and monthly performance reports to management.
• Work closely with other departments to coordinate and ensure smooth customer service operations.
• Support management in improving processes, providing feedback, and implementing service enhancements.
• Carry out ad-hoc duties and projects as assigned by management.

Requirements

• Proficient in MS Office applications, especially Word and Excel.
• Minimum 2–3 years of relevant customer service experience, preferably in a supervisory or senior role.
• Strong interpersonal and communication skills, with the ability to handle challenging situations.
• Responsible, enthusiastic, self‑motivated, and able to work independently as well as lead a small team.
• Good problem‑solving and decision‑making skills.
• Candidates who are immediately available will be given priority.

Benefits

• 5‑day work week (Monday to Friday, 9:00am – 6:00pm).
• Public holidays and annual leave entitlement.
• Attractive salary package with progression opportunities.
• Stable and supportive working environment.
• Comprehensive training and opportunities for career growth.

Interested candidates, please send your updated resume, along with your reason for leaving, current salary, and expected salary by clicking “APPLY”.