Senior/Customer Service Executive (Suntec City/Orchard)

Centennial Business Suites; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality provider in Singapore is seeking a motivated Senior/Customer Service Executive to join their team. The role involves delivering exceptional customer service at their Suntec City or Orchard Road locations. Candidates should have at least 1 year of customer service experience and possess strong communication and problem-solving skills. The company offers competitive salaries and various employee benefits, including medical coverage and opportunities for career development.

Benefits

Comprehensive medical coverage

Annual Bonuses / Increments

Opportunities for career development

Discounts on hospitality services

Vibrant company culture with team events

Qualifications

• Minimum 1 year of experience in a customer service role, preferably in hospitality.
• Strong ability to interact with diverse guests.
• Proficient in hotel management software.

Responsibilities

• Deliver exceptional customer service to guests and clients.
• Handle inquiries and complaints professionally.
• Provide concierge services and make local recommendations.
• Maintain records of guest interactions and resolve issues.
• Assist with event coordination as required.
• Promote tenant services effectively.
• Collaborate with team members for seamless operations.

Skills

Customer service experience

Excellent communication

Problem-solving skills

Interpersonal skills

Adaptability

Tools

Hospitality software

Job description

About the role

We are seeking a highly motivated and experienced Senior/Customer Service Executive to join our team at Centennial Business Suites' dynamic hospitality and coworking business. In this full-time role, you will be based in our Suntec City or Orchard Road office, providing exceptional customer service and supporting our guests across our Suntec City or Orchard locations.

What you'll be doing

1. Delivering exceptional customer service to guests and clients, ensuring a positive and memorable experience
2. Handling guest inquiries, reservations, and complaints in a professional and efficient manner
3. Providing concierge services, including making recommendations and assisting with local information and bookings
4. Maintaining detailed records of guest interactions and resolving any issues promptly
5. Assisting with the coordination of events, meetings, and other hospitality services as required
6. Promoting and up-selling our range of tenant services
7. Collaborating with other team members to ensure seamless operations and a consistently high level of service

What we're looking for

1. Minimum 1 years of experience in a customer service or front office role, preferably within the hospitality industry
2. Excellent communication and interpersonal skills, with the ability to interact with guests of diverse backgrounds
3. Strong problem-solving and decision-making abilities, with a focus on delivering effective solutions
4. Proficiency in using various hospitality and customer service software and systems
5. Flexible and adaptable, with the ability to work in a fast-paced environment
6. Passionate about delivering exceptional customer experiences and committed to exceeding guest expectations

What we offer

At Centennial Business Suites', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive medical coverage
2. Annual Bonuses / Increments
3. Opportunities for career development and training
4. Discounts on our range of hospitality services and products
5. A vibrant and inclusive company culture with regular team-building events

About us

Centennial Business Suites' is a leading provider of high-quality hospitality and tourism services in Singapore with 10 offices in the region. Staff who do well can also be posted to our regional offices for transfer of skills. With a focus on delivering exceptional customer experiences, we operate a portfolio of premium serviced offices, coworking apartments, and venues across our 10 regional locations of which 7 are located in Singapore. Our mission is to create memorable experiences for our tenants and contribute to the continued growth and development of the local commercial office industry.

If you are ready to join a dynamic and forward-thinking team, apply now for this exciting opportunity.