Senior Customer Service Executive

XCEL INDUSTRIAL SUPPLIES PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A company in the industrial supplies sector is seeking a Customer Service team leader in Singapore. This role involves enhancing service quality, resolving customer issues, and supporting after-sales. The ideal candidate should be fluent in English and Mandarin, possess strong interpersonal skills, and be proficient in Microsoft Office. Experience with SAP is a plus.

Qualifications

• GCE 'O' Level and above required.
• Fluent in English and Mandarin for communication.
• Pleasant personality and customer-oriented.

Responsibilities

• Lead customer service team for improved service.
• Serve existing customers' needs.
• Resolve problems and complaints efficiently.

Skills

Fluent in English

Fluent in Mandarin

Customer service oriented

Strong interpersonal skills

Proficient in Microsoft Word

Proficient in Excel

Resourceful

Good time management

Follow-up skills

Education

GCE 'O' Level and above

Tools

SAP

Job description

DUTIES & RESPONSIBILITIES

1. Lead the Customer Service team to achieve higher standard of service to all customers.
2. Serving needs of all existing customers.
3. Pre-sales role prospecting, presenting and closing deals.
4. Resolve problems and handle complaints in a timely manner.
5. Perform and report on sales performance analytics.
6. Propose innovative solutions and ideas to increase sales and improve overall customer satisfaction.
7. Provide after-sales support to customers.
8. Undertake additional/ ad hoc tasks & responsibilities as and when required or instructed.

MINIMUM REQUIREMENTS

1. GCE ‘O’ Level and above.
2. Fluent in English and Mandarin to liaise with Mandarin speaking associates.
3. Pleasant and customer service oriented.
4. Resourceful and able to work independently.
5. Possess good time management & strong interpersonal skills to work effectively in a team.
6. Proficient in Microsoft words & excel.
7. Experienced in SAP will be an advantage.
8. Enthusiastic and good follow-up skills.
9. Applicants should be Singaporean citizens or hold relevant residence status.