Senior Customer Experience Lead for Fashion & Jewellery

BY INVITE ONLY LLP; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A retail service company in Singapore is seeking a Customer Service Manager to enhance customer experiences and optimize service procedures. Ideal candidates should possess at least three years of relevant experience, excellent communication skills, and a passion for fashion and jewellery. Responsibilities include managing the helpdesk, training staff, and improving customer satisfaction metrics. This role requires a detail-oriented individual with a problem-solving mindset and proficiency in Microsoft Office and Google Workspaces.

Qualifications

• At least 3 years of relevant experience in customer service.
• Able to work independently and collaboratively.
• Demonstrate a passion for fashion and jewellery.

Responsibilities

• Manage the customer service helpdesk using Gorgias Helpdesk platform.
• Train customer service systems and enhance standard operating procedures.
• Respond to customer queries and resolve complaints promptly.

Skills

Excellent written and verbal communication skills

Patience and compassion

Problem-solving mindset

Microsoft Office proficiency

Google Workspaces proficiency

Education

Diploma or Degree in hospitality or relevant field

Job description

A retail service company in Singapore is seeking a Customer Service Manager to enhance customer experiences and optimize service procedures. Ideal candidates should possess at least three years of relevant experience, excellent communication skills, and a passion for fashion and jewellery. Responsibilities include managing the helpdesk, training staff, and improving customer satisfaction metrics. This role requires a detail-oriented individual with a problem-solving mindset and proficiency in Microsoft Office and Google Workspaces.