Senior Collections Quality & Compliance Leader

CITIBANK SINGAPORE LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Singapore seeks an AVP - Collections Quality Manager to establish governance and compliance frameworks within Collections. The role includes driving improvements in customer experience, overseeing quality management, and resolving escalations. Candidates should have 5-8 years of relevant experience, strong analytical skills, and exceptional communication abilities. The position requires a Bachelor's degree and proficiency in Microsoft Office Suite. This is a critical position looking for a strategic leader to enhance operational excellence.

Qualifications

• 5-8 years of experience in collections, risk management, compliance, or related fields.
• Proven management of complex customer escalations, including regulatory complaints.
• In-depth knowledge of regulatory requirements pertaining to collections.

Responsibilities

• Ensure regulatory compliance and readiness for audits.
• Manage independent escalation reviews and complex complaints.
• Monitor call quality performance across collections teams.

Skills

Regulatory compliance

Analytical skills

Leadership

Negotiation

Communication

Education

Bachelor's University degree

Tools

Microsoft Office Suite

Job description

A leading financial institution in Singapore seeks an AVP - Collections Quality Manager to establish governance and compliance frameworks within Collections. The role includes driving improvements in customer experience, overseeing quality management, and resolving escalations. Candidates should have 5-8 years of relevant experience, strong analytical skills, and exceptional communication abilities. The position requires a Bachelor's degree and proficiency in Microsoft Office Suite. This is a critical position looking for a strategic leader to enhance operational excellence.