Senior Client Relationship Executive

SIG TAX & ACCOUNTING PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading financial services firm in Singapore is seeking a skilled Client Service Executive to manage high-net-worth client accounts. The role demands strong client servicing skills, attention to detail, and proficiency in English and Mandarin. Responsibilities include building client relationships, providing excellent service, onboarding new clients, and collaborating with internal teams to enhance the customer experience. The firm offers competitive benefits including annual leave, medical and dental benefits, and bonuses.

Benefits

21 days Annual Leave

Medical & Dental benefits

AWS and variable bonus

Flexible working hours

Qualifications

• Minimum of 3 years in a client servicing role.
• Excellent follow-through with a high sense of urgency.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide excellent customer service to high-net-worth clients.
• Take ownership of client accounts and be the primary contact.
• Build long-term client relationships through consistent communication.
• Respond promptly to inquiries and resolve issues.
• Work closely with internal teams to fulfill client requests.
• Coordinate with operations and compliance teams.
• Manage client interactions according to service standards.
• Keep records of client communications and transactions.
• Onboard new clients effectively.
• Handle escalated client concerns with professionalism.
• Monitor service trends and report insights.
• Support junior team members with best practices.

Skills

Client servicing experience

Multitasking

Interpersonal skills

Communication in English and Mandarin

Attention to detail

Education

Diploma/ Degree qualification

Job description

Responsibilities

• Provide excellent customer service to a portfolio of high-net-worth clients, ensuring a personalised and professional experience.
• Take full ownership of client accounts and act as their primary point of contact.
• Build and maintain long-term client relationships through consistent, high-quality communication and follow-up.
• Respond promptly to client inquiries and ensure all issues are resolved thoroughly and in a timely manner.
• Work closely with internal departments to ensure client requests are accurately understood and fulfilled.
• Coordinate with operations, compliance, and other key teams to deliver a seamless and consistent service experience.
• Manage all client interactions in accordance with company service standards and compliance policies.
• Keep detailed records of all client communications, transactions, and service issues.
• Help identify recurring client issues and work with the team to improve processes and overall customer experience.
• Take the lead in onboarding new clients, making sure their initial experience is smooth and welcoming.
• Handle escalated or sensitive client concerns with professionalism and discretion.
• Monitor service trends and provide regular reports and insights to the management team.
• Support junior team members by sharing best practices and promoting a strong service culture.
• Perform other administrative and support tasks as needed.

Job Requirements

• Min Diploma/ Degree qualification, with at 3 years’ in a client servicing role
• Ability to multi-task and manage workload/time effectively with excellent follow-through, pay attention to quality and details, with a high sense of urgency
• Great interpersonal and communication skills in both English and Mandarin to liaise with clients/colleagues
• Good team player and able to work independently

Our Benefits

• 21 days Annual Leave
• Medical & Dental benefits upon confirmation
• AWS and variable bonus
• Working hours: 9am to 5pm or 10am to 6pm