Senior Clerk/Coordinator/Senior Coordinator

FEDEX LOGISTICS SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Logistics Coordinator to manage air freight operations. This role involves executing shipments, coordinating with internal teams, and ensuring compliance with operational requirements. The ideal candidate has at least two years of experience in customer service within the freight forwarding industry, and is proficient in MS Office and Cargowise. Join a dynamic team dedicated to high service quality and operational excellence in the logistics sector.

Qualifications

• Minimum of 2 years’ experience in customer service/operations in freight forwarding industry.
• Extensive knowledge of local compliance and operational requirements.
• Proficiency in MS Office applications and Cargowise.

Responsibilities

• Execute air freight shipments and manage documentation.
• Liaise with internal teams for booking and consolidation.
• Coordinate with vendors for shipment processing.
• Update pricing systems and support sales with proposals.

Skills

Customer service skills

Operational compliance knowledge

Attention to detail

Education

GCE ‘O’ Level and above

Tools

MS Office

Cargowise

Job description

POSITION SUMMARY

To plan, organize and control air operation activities, to ensure proper control and compliance in place during various stages including input, movement, process / sort, and output of all the air operation documents, to meet high service quality requirements at minimal cost.

PRINCIPLE DUTIES & RESPONSIBILITIES

• Execute air freight shipments.
• Receive and set up shipment booking from customers.
• Liaise with internal air pricing for space booking.
• Liaise with internal gateway team on consolidation.
• Coordinate air exports shipment with appointed Airport CFS vendor.
• Execute air exports documentation.
• Monitor and ensure all shipments are uplifted.
• Daily communication with the customers by email and telephone.
• Coordinate with internal Air Pricing/Sales/Overseas to execute the shipment as per SOP’s requirements/Adhoc quote.
• Coordinate space booking with Internal Air Pricing/Gateway team/*Carrier, Consolidation planning, ULD building arrangement.
• Create initial bookings/shipment job in system.
• Perform invoicing/accrual on shipments handled.
• Arrange for shipment pick up with Airport CFS vendor.
• Declare Outward Permit Declarations.
• Sending out pre alert to customer & overseas offices.
• Checking and monitoring shipment uplift.
• Verify/create Payable Transactions on vendor local service provided.
• Response to query from client/overseas offices.
• In-depth knowledge of the FedEx Logistics operations system.
• Update Freightos/Briefcase Pricing with latest costs and sell rates.
• Support sales with bids, quotes and follow up on proposals timely.
• Maintains all required reports / paperwork, overtime duties schedule, performance reviews through established paperwork guidelines.
• Act as an coordinator to communicate with sales team / airlines / overseas offices (internal and external) with regard to service improvement and exceptions handling.
• Dedicate attention on project shipment space and load planning.
• Ensure cost effectiveness of operations through established control of equipment, utilities and supplies.
• Other duties as assigned to the position.

JOB SPECIFICATIONS

• GCE ‘O’ Level and above
• At least two (2) years’ experience in customer service/operations in freight forwarding industry
• Extensive experience in freight forwarding industry and strong understanding of local compliance requirements.
• Knowledge of operational requirements from customers, agents and sister offices as well as financial processes among them.
• Familiar with workflow of airlines, cargo terminals, cross border trucking services and co-loaders.
• Basic accounting knowledge is required.
• Proficiency in MS Office applications.
• Cargowise.
• Customs Competency Test.