Senior Business Analyst, Credit & Collections (1-year Renewable Contract)

Evolution Recruitment Solutions; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A leading recruitment agency based in Singapore is seeking a seasoned professional to lead Credit and Collections initiatives. The ideal candidate has over 8 years of relevant experience in financial services and is skilled in stakeholder management and workflow enhancement. This role offers a chance to significantly impact recovery performance and operational readiness within the organization.

Qualifications

• 8+ years of experience in Credit and Collections in financial services.
• Ability to analyze and enhance collection workflows.
• Strong requirement-gathering and documentation skills.

Responsibilities

• Lead end-to-end business engagement across various phases.
• Build communication channels with teams and vendors.
• Translate business needs into detailed documentation.

Skills

Credit and Collections expertise

Stakeholder coordination

Risk management

Data analysis

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Documentation skills

Job description

Key Responsibilities

• Lead end-to-end business engagement across planning, requirement scoping, solution discussions, change control, and risk management.
• Build strong communication channels with internal teams and vendors to manage expectations and provide clear project updates.
• Present capability status and solutions to senior stakeholders and leadership audiences.
• Translate high-level business needs into detailed documentation, user stories and acceptance criteria.
• Evaluate current credit/collections processes and identify opportunities for improvement and automation.
• Design full end-to-end workflows across both online and offline processes.
• Partner with developers and system analysts to clarify requirements and ensure technical solutions align with business needs.
• Support UI/UX discussions where relevant for user interface requirements.
• Work with product owners to refine backlog items and manage dependencies.
• Ensure operational readiness by coordinating with impacted business units.
• Collaborate with testing teams to convert requirements into test scenarios and sign-off criteria.

Requirements

• 8+ years of relevant experience, with strong exposure to Credit and Collections in financial services.
• Solid understanding of Collections processes and strategies, Credit data, and Regulatory obligations in debt recovery.
• Ability to analyze and enhance collection workflows to improve recovery performance.
• Experience supporting reporting automation and dashboard/KPI design for overdue and repayment tracking.
• Strong requirement-gathering, documentation, and stakeholder coordination skills.
• Detail-oriented with the ability to identify risks, gaps, and dependencies early.
• High proficiency with Microsoft PowerPoint, Excel, and Word.