Senior Billing & Service Operations Lead (Healthcare)

National Cancer Centre Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent healthcare institution in Singapore is seeking individuals to join its Business Office service team. The role involves managing billing-related feedback and inquiries, ensuring high service standards, and supporting continuous improvement initiatives. Candidates should hold a Bachelor's Degree and have at least 2 years of relevant experience, particularly in customer service or healthcare. Strong communication and analytical skills are essential. This is an opportunity to contribute to enhancing patient experience in a reputable organization.

Qualifications

• At least 2 years of working experience in customer service or healthcare.
• Proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Strong interpersonal skills with empathy and excellent communication.

Responsibilities

• Handle first-level investigation of billing-related feedback and enquiries.
• Liaise with departments to resolve billing enquiries.
• Monitor billing submissions and coordinate with teams.

Skills

Customer service

Critical thinking

Data analysis

Communication skills

Microsoft Office

Education

Bachelor's Degree in any discipline

Job description

A prominent healthcare institution in Singapore is seeking individuals to join its Business Office service team. The role involves managing billing-related feedback and inquiries, ensuring high service standards, and supporting continuous improvement initiatives. Candidates should hold a Bachelor's Degree and have at least 2 years of relevant experience, particularly in customer service or healthcare. Strong communication and analytical skills are essential. This is an opportunity to contribute to enhancing patient experience in a reputable organization.