Senior Banking Customer Experience Specialist

DBS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading bank in Asia is seeking candidates for a customer-facing role that involves handling transactions and providing advisory on financial products. The ideal candidate will have experience in delivering excellent customer journeys, possess strong communication skills, and be adaptable to a fast-paced environment. Working hours are from Monday to Friday, with half-day shifts on Saturdays. Certification in Basic Insurance Concepts and Principles is required for this role.

Benefits

Competitive salary

Benefits package

Dynamic work environment

Qualifications

• Experience in delivering excellent customer journeys.
• Prior experience in the financial service sectors preferred.
• Enjoys working in a fast-paced environment.
• Meticulous and a good team player.

Responsibilities

• Handle over-the-counter transactions efficiently and accurately.
• Assist in customers' enquiries to achieve total satisfaction.
• Prospect and introduce customers to the Bank's products.
• Market and provide advisory on General Insurance.
• Educate customers towards our digital platform.

Skills

Excellent customer journey delivery

Interpersonal skills

Adaptability

Team player

Communication skills

Education

Certification in BCP and PGI

Tools

Branch Connect system

Job description

A leading bank in Asia is seeking candidates for a customer-facing role that involves handling transactions and providing advisory on financial products. The ideal candidate will have experience in delivering excellent customer journeys, possess strong communication skills, and be adaptable to a fast-paced environment. Working hours are from Monday to Friday, with half-day shifts on Saturdays. Certification in Basic Insurance Concepts and Principles is required for this role.