Senior Associate Market Manager - Cruise

Traveloka; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading online travel agency in Singapore is seeking a Senior Associate Market Manager for Cruise to drive business development and performance management. This role involves managing relationships with cruise operators and developing strategies to increase bookings and revenue. The ideal candidate has a strong background in e-commerce and travel, excellent communication skills, and must be able to work autonomously. Join us to build a competitive and customer-centric cruise offering.

Qualifications

• Minimum 5 years in the travel industry with specific experience in e-commerce or OTA sales.
• Experience in managing Cruise-related business is a big plus.
• Excellent communication in English; other languages a plus.

Responsibilities

• Identify, onboard, and manage relationships with cruise operators.
• Develop and execute strategies to drive booking volume and revenue.
• Collaborate with internal teams for marketing and promotions.

Skills

Business Development

Negotiation Skills

Project Management

Data Analysis

Communication Skills

Stakeholder Management

Education

Bachelor's degree in Business, Communications or Social Science

Job description

Overview

Job De ion

We are looking for a highly driven and entrepreneurial individual to join Traveloka as a Senior Associate Market Manager for Cruise. This role is responsible for managing our cruise business from partner acquisition to performance management to build a scalable, competitive, and customer-centric cruise offering on Traveloka.

Key Responsibilities

• Business Development & Partnership Management: Identify, onboard, and manage relationships with cruise operators (local, regional, and global). Negotiate commercial terms, ensure inventory integration, and maintain strong long-term partnerships.
• Commercial Strategy & Performance: Develop and execute strategies to drive booking volume, revenue, and margin. Monitor performance metrics and optimize supply quality, pricing competitiveness, and availability.
• Product Enablement & Internal Collaboration: Work closely with Product Managers to ensure cruise offerings are well-represented on the platform. Provide input into UI/UX, API integrations, and feature prioritization based on business\'s needs and customer\'s feedback.
• Cross-Functional Coordination: Collaborate with internal teams including Marketing (for campaigns and promotions), Customer Care (for escalation handling and policy alignment), BizOps (for process improvements), and Data (for insights and reporting).
• Market Insights & Competitive Analysis: Stay updated on cruise industry trends, pricing strategies, customer behavior, and competitive landscape. Translate insights into actionable initiatives.
• Operational Excellence: Ensure accurate content, smooth booking experience, and resolution of supply-related issues. Establish scalable processes for partner onboarding, updates, and compliance.

Job Requirements

What We're Looking For

• Minimum 5 years in the travel industry, with specific experience in e-commerce or OTA sales and account management. Experience in managing Cruise related business is a big plus.
• A minimum of Bachelor's degree in Business, Communications or Social Science from top local or international universities.
• Ability to manage and achieve performance targets; Proficient in tracking progress and adjusting strategies effectively based on performance.
• Ability to analyze market trends and identify growth opportunities and guide decisions.
• Strong negotiation, project management, and stakeholder skills with excellent communication and interpersonal skills.
• Entrepreneurial, data-driven, and thrives in fast-paced environments
• Willingness to travel, conduct partner visits and work beyond office setting as needed
• Excellent communication in English; other languages a plus
• Capable of working autonomously with minimal guidance, demonstrating quick learning and results-driven.