Senior Associate / Manager Knowledge Experience

Economic Development Board; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading government agency in Singapore is seeking a professional for a knowledge management role. You will design knowledge architecture, partner with teams on strategic insights, and experiment with AI tools to enhance collaboration. We're looking for candidates with 1-3 years of experience in knowledge management or related fields, strong communication skills, and a self-starter attitude. Join us in shaping Singapore's economic future through innovative knowledge practices.

Qualifications

• 1-3 years of experience in knowledge management or related fields.
• Understanding of knowledge management principles and modern KM platforms.
• Strong communication skills to influence stakeholders effectively.

Responsibilities

• Design knowledge architecture for strategic initiatives and collaboration.
• Partner with teams to capture insights and organize knowledge.
• Experiment with AI tools to enhance knowledge access.
• Facilitate workshops to co-create solutions with stakeholders.
• Drive adoption of knowledge practices through training and management.
• Lead content strategy for system migrations and information design.

Skills

Knowledge management principles

Information architecture

Content strategy

Strong communication skills

Experimentation mindset

Tools

Confluence

SharePoint

Job description

What the role is:

The Knowledge Experience team shapes how our organization works, collaborates, and learns. We work closely with teams across the organization to understand knowledge needs, experiment with solutions, and drive adoption of practices that enhance how we work. Through these activities, we help build organizational capability and ensure critical knowledge is accessible to support both day‑to‑day operations and strategic initiatives.

What you will be working on:

In this role, you will:

• Design and evolve knowledge architecture that supports strategic initiatives, innovation, and cross‑functional collaboration across the organization
• Partner with internal teams to capture strategic decisions, rationale, and insights; organize this knowledge to enable enterprise‑wide understanding and informed decision‑making
• Experiment with AI tools and emerging technologies to enhance how teams discover, access, and leverage organizational knowledge
• Apply design thinking methodologies to understand knowledge needs and pain points; facilitate workshops and co‑create solutions with stakeholders across different teams
• Drive adoption of knowledge practices and tools through enablement, training, and change management; build organizational capability to contribute and maintain quality knowledge
• Lead content strategy for system migrations including rationalization, cleanup, and information architecture design (partnering with IT for technical execution)

What we are looking for:

• At least 1‑3 years of relevant working experience in knowledge management, information architecture, content strategy, or related fields in product‑driven or technology environments
• Strong understanding of knowledge management principles, designing information systems that help people find what they need and get work done; familiarity with modern KM platforms (e.g., Confluence, SharePoint)
• Strong communication skills to influence stakeholders and translate between technical and business contexts
• Self‑starter with experimentation mindset who brings fresh perspectives to knowledge challenges — comfortable with ambiguity, testing new approaches, and learning from failures; able to work across different teams and content types

About Economic Development Board

EDB is the lead government agency responsible for planning & executing strategies to enhance Singapore's position as a global business centre and grow the Singapore Economy. We dream, design and deliver solutions that create value for investors and companies in Singapore. Through that, we attract economic opportunities and jobs for the people of Singapore and help shape our country's economic future.