Senior / Associate, Health Information Management Services (2-year contract)

Changi General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a dedicated individual to manage medical report requests. Responsibilities include processing requests, handling public inquiries, and assisting patients with applications. Candidates should have a diploma, at least one year of service industry experience, and proficiency in Microsoft Office. This role requires good problem-solving and communication skills. Working hours are from Monday to Friday, with a structured schedule.

Qualifications

• Minimum of one year of working experience in the service industry preferred.
• Prior experience in frontline service is an advantage.
• Proficient in computer applications and Microsoft Office.

Responsibilities

• Ensure timely processing of medical reports and related requests.
• Responsible and accountable for all monetary transactions.
• Monitor and track completion of required reports.
• Attend to public enquiries through email and phone.
• Assist walk-in patients with their medical report applications.

Skills

Problem-solving

Communication

Proficient in Microsoft Office

Education

Diploma in any field

Job description

Responsibilities

• Ensure timely processing of medical reports and related requests in accordance with set guidelines and procedures
• Responsible and accountable for all monetary transactions pertaining to the processing of these requests
• Monitor and track completion of the required reports and liaise with clinical departments and patients / customers to facilitate the completion of the requests
• Attend to public enquiries through email and phone. Reply to emails and follow through on online services within the stipulated timeframe
• Attend to walk-in patients’ enquiries and assist with their medical report applications. Assist with logistics such as mail dispatch and collection and update records status in the relevant system accordingly
• Any other duties assigned from time to time

Requirements

• Diploma in any field
• Minimum of one year of working experience in the service industry preferred
• Prior experience in frontline service is an advantage
• Proficient in computer applications and Microsoft Office
• Good problem-solving and communication skills

Working Schedule (Office hours)

• Mon – Thu: 8.30am – 6pm
• Fri: 8.30am – 5.30pm