Senior Associate, Global Freight (Operations)

SECRETLAB SG PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading gaming chair company in Singapore is seeking a Freight Operations Specialist to manage logistics and ensure timely shipment deliveries. The ideal candidate has experience with shipping documentation and incoterms, and is bilingual in English and Chinese. Strong communication skills and an intrapreneurial mindset are essential. This role provides an opportunity to innovate within a fast-paced team supporting global operations.

Qualifications

• Experience handling inbound and outbound shipments along with shipping documents.
• Proficient in written and spoken English and Chinese for liaising with counterparts.
• Strong communicator capable of engaging with internal teams and external partners.

Responsibilities

• Manage freight operations including shipping documentation and administration.
• Monitor timely delivery of shipments, resolving in-transit issues.
• Collaborate with Freight team to innovate around operational constraints.

Skills

Shipping document handling

Shipping incoterms knowledge

Effective communication

Problem solving

Education

Diploma or Bachelor’s in Business Operations/ Supply Chain/ Logistics

Job description

Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

You will be an integral member of our world-class Freight team, responsible for ensuring smooth fulfillment of orders and shipments for customers across more than 60 countries worldwide. The incumbent will be equipped through multi-disciplinary training, in order to maintain and enhance our fundamental operational processes.

Our Freight team is essential for enhancing our customers’ experience and supporting key partnerships programs with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organizers such as Riot Games for their League of Legends global tournaments.

Responsibilities

• Manage port-to-door/ door-to-door freight operations for the assigned region, including the relevant shipping documentation and administration (invoice validation, document archiving, TMS management etc.)
• Monitor and ensure the timely delivery of both regular orders and pre-orders shipments, liaising directly with service providers to resolve in-transit issues
• Collaborate with Freight team members to explore solutions and innovate around operational constraints
• Maintain strong communications with the wider organization, ensuring that relevant stakeholders are updated on Freight-related matters (Fulfillment, Supply & Demand)
• Partner with Vendor Management to actively raise & resolve vendor-related e.g. non-compliance with SOPs, container space allocation failures etc
• Drive process and system improvements to enhance operational efficiency
• Remain updated on the assigned region’s shipping and customs regulations
• Analyze and contribute to monthly operational reports, providing action plans for improvements
• Ensure accuracy of data used in dashboards and reports for daily operation monitoring and identify discrepancies to the relevant stakeholders to maintain data integrity
• Be the technical subject matter expert on logistics processes and role model as a senior member of the team

Requirements

• Experience handling inbound and outbound shipments (FCL/LCL) along with shipping documents such as BL, PL, CI.
• Solid understanding of the Shipping Incoterms (i.e FOB, DDP, DAP)
• Diploma or Bachelor’s in Business Operations/ Supply Chain/ Logistics, or a relevant field
• Proficient in written and spoken English and Chinese (to liaise with Mandarin speaking counterparts)
• Strong communicator with the ability to engage effectively with internal teams, 3PLs, freight forwarders, and overseas counterparts on both technical and non-technical matters
• Decisive, action-oriented, results-focused
• Fast learner and creative problem solver who seeks continuous improvement and process innovation
• Able to work independently and collaboratively under tight deadlines and diverse situations
• Intrapreneurial mindset – takes ownership, shows initiative, and adapts well to different characters and situations

Bonuses

• Work experience in operational logistics, shipping, freight forwarding industry is a major plus
• Experience in the ecommerce/ direct-to-consumer industry