Senior Associate Director, Traditional Clients

MUFG FUND SERVICES (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global financial services company in Singapore is seeking a skilled professional to manage operational communications with Japanese colleagues. The ideal candidate must be fluent in Japanese and possess extensive knowledge of MUTB operations. This role entails collaborating with client and investor teams, managing relationships, and ensuring effective service delivery. Candidates should have at least 5 years of fund administration experience and a university degree in finance or accounting. The position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Must have at least 5 years' experience in the fund administration industry.
• Experience in managing staff within the industry is required.
• Completion or interest in a professional accounting designation is an asset.

Responsibilities

• Manage communication with Japanese colleagues for operational support.
• Collaborate across client and investor operations teams.
• Identify risks and improve controls and processes.

Skills

Fluent in Japanese

Knowledge of MUTB operations

Client relationship management

Operational support

Education

Post-secondary education/University Degree in finance or accounting

Job description

Role and Responsibilities

• Manage communication with Japanese colleagues and provide operational support for Japanese mandates during their timezone.
• Act as an extension of the Dublin and Canada teams responsible for daily NAV production for funds administered by Mitsubishi UFJ Fund Services.
• Collaborate across client operations and investor operations to ensure seamless service delivery.
• Must be fluent in Japanese and possess strong knowledge of MUTB operations, their traditional client expectations, and investor services business.
• Act as main point of contact with our Japanese colleagues during Japanese working hours where they can escape issues on reporting. Help to investigate and resolve the issues.
• Co-ordinate initiatives and client relationships with internal business units such as MUTB, MTBJ, Investor Services, GISD, MCA etc.
• Support and drive business development initiatives across traditional clients.
• Assist with client deliverables and projects including, but not limited to, Distributions, new funds onboarding and fund liquidations.
• Identify areas of high risk and regular issues and assist to improve controls and processes in place to mitigate risk.
• Manage client relationships and client queries and help to resolve issues/queries raised by our clients.
• Liaise with internal business partners such as Product and Sales team on marketing tactics, product development and sales pitches.
• Ensure the service level agreement and accuracy of client deliverables prepared by the team.
• Ensure that the team is trained, engaged and as efficient and effective as possible in achieving organisational goals.
• Help with the coordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organisational expectations for deliverables.
• Overseas the audit process, prepare financial statements or review such if prepared by other parties.
• Ensure all processes are performed following operational controls as stipulated in SOC1 and all relevant checklists are completed.
• Participate in multiple system initiatives and projects and contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level.
• Perform other duties as assigned and incidental to the work described above.

Education Requirements

Post‑secondary education/University Degree with a concentration in finance or accounting.

Work Experience

• At least 5 years' experience working in the fund administration industry with experience managing staff. This can include other administrators, investment managers or fund auditors.
• At least 1 year’s experience working with MUTB GISD.
• Completion or interest in a professional accounting designation (CA, CPA, CMA, ACCA, ICAEW, CFA or equivalent) an asset but not required.