Senior Associate/Associate, Digital Transformation Business Analyst, Group Operations Capabilit[...]

DBS; Singapore; On-site; SGD 65,000 - 85,000; Full time

Job summary

A leading bank in Singapore is looking for a Senior Associate/Associate, Digital Transformation Business Analyst to enhance Contact Centre operations and customer experience. This role involves supporting software development initiatives, ensuring smooth delivery of system enhancements, and preparing test cases based on user requirements. A Bachelor's Degree in Computer Science or related field is required, along with good understanding of SDLC and proficiency in productivity tools. The position offers competitive salary and benefits in a dynamic work environment.

Benefits

Competitive salary and benefits package

Dynamic environment supporting development

Qualifications

• Bachelor’s Degree in a relevant field is required.
• Good understanding of SDLC is essential.
• Experience in Agile Project Management is preferred.

Responsibilities

• Support software development projects to improve customer experience.
• Ensure smooth delivery of system enhancements.
• Prepare and execute test cases based on user requirements.

Skills

Good understanding of Software Development Lifecycle (SDLC)

Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma

Experience in Agile Project Management

Strong ownership of assigned projects

Education

Bachelor’s Degree in Computer, IT, Engineering or Business equivalent

Tools

Microsoft 365

Jira

Confluence

Figma

Job description

Job Description - Senior Associate/Associate, Digital Transformation Business Analyst, Group Operations Capability Centre (GOCC), Group COO (WD78568)

Job Description

Senior Associate/Associate, Digital Transformation Business Analyst, Group Operations Capability Centre (GOCC), Group COO - ( WD78568 )

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Support software development projects and initiatives to improve Contact Centre operations, employee journey and overall customer experience.
• Ensure smooth delivery of Contact Centre system (CRM, telephony, etc) enhancements through comprehensive requirements gathering and testing.
• Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release.

Requirements

• Bachelor’s Degree in Computer, IT, Engineering or Business equivalent.
• Good understanding of Software Development Lifecycle (SDLC).
• Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc.
• Experience in Agile Project Management and Customer Service is preferred.
• Strong ownership of assigned projects and ensure tasks are completed to meet project timeline.
• After office hours and weekend/PH work are expected to support releases during off-peak hours.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.