Senior/Assistant Senior Social Worker (Clinical Excellence Team)

Methodist Welfare Services; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A social services organization in Singapore is seeking a qualified professional to develop and implement clinical excellence across its Family Services. Responsibilities include leading clinical reviews, managing teams, and facilitating training programs. Candidates should have a Bachelor's Degree in Social Work or similar and at least 4 years of relevant experience. This role demands strong relational and analytical skills, along with the ability to work independently and as part of a team.

Qualifications

• Minimum 4 years of relevant experience in social work practice.
• Proficiency in documentation of protocols and processes.
• Experience in training, supervision, and clinical framework development is an advantage.

Responsibilities

• Develop and implement clinical excellence across MWS Family Services.
• Lead clinical reviews and provide input on complex cases.
• Design induction programs and advanced clinical pathways for staff.

Skills

Strong relational skills

Analytical skills

Multitasking

Training and supervision

Cultural awareness

Education

Bachelor’s Degree in Social Work or equivalent

Tools

MS Office skills

Job description

Roles and Responsibilities

1. Developing and Implementing Clinical Excellence across MWS Family Services

• Collaborate with the Family Services core team to establish and implement standardized clinical protocols, processes, and practice standards across MWS Family Services.
• Design and operationalize a unified clinical practice framework that guides assessment, intervention, supervision, and documentation across services.
• Provide clinical input to guide key procedures such as incident reporting, risk assessments, safety planning, case management, closures, case recordings, and programme guidelines.
• Develop roadmaps and growth plans to support staff development and career progression.

2. Clinical & Service Excellence

• Lead Clinical Reviews and provide clinical input on complex and high-risk cases.
• Facilitate triangle consults as a senior clinician in crisis scenarios, offering stabilizing insight and strategic direction.
• Provide ad‑hoc supervision across centres, tailored to staff and centre‑specific needs.
• Conduct annual MSF Internal Quality Assurance (IQA) clinical audits.
• Support reviews of operational and clinical workflows to ensure alignment with evolving service standards.
• Establish and implement practice observation processes to support reflective learning and quality assurance.

3. Team Management & Professional Development

• Design and deliver induction programs, specialization tracks, and advanced clinical pathways for FS staff.
• Develop a tiered competency framework aligned with appraisal criteria and career progression goals.
• Facilitate platforms for training, skill‑sharing, and practice circles to enhance clinical depth and interdisciplinary collaboration.
• Participate in centre‑based clinical consults to support integrated best practices across the Family Services ecosystem.

4. Developing Group Work Programmes

• Engage in ad‑hoc consultations with centres to integrate best practices and ensure alignment with broader service goals.
• Contribute to the development of manuals and documentation for group work processes.
• Strengthen group work practices by producing psychoeducational materials, clinical insights and program outcomes.
• Oversee training for groupwork facilitators, ensuring fidelity to therapeutic models and responsiveness to member needs.
• Embed sustainability through rigorous documentation, evaluation mechanisms, and succession planning.

5. Contribute to Evaluation and Research

• Identify and lead research initiatives in priority areas such as trauma recovery, family violence, and community resilience.
• Participate in and conduct evaluation activities to assess programme effectiveness and inform continuous improvement.
• Translate findings into actionable practice guidelines and contribute to internal forums, external publications, and professional conferences.
• Champion a culture of inquiry, innovation, and evidence‑informed practice across the FS network.

6. Perform other duties as assigned by the Lead Clinician

Qualifications

• Minimum Bachelor’s Degree in Social Work or Post Graduate Diploma in Social Work from an accredited institution, or a Degree in Counselling, Psychology, Social Work from an accredited institution, with at least 4 years of relevant experience in social work practice.
• Proficiency in documentation of protocols and processes is essential.
• Good analytical skills with a critical mindset.
• A team player who can also work independently.
• Able to multitask effectively.
• Experience in training, supervision, and clinical framework development is an advantage.
• Research background with experience in translating findings into practice is an advantage.

Core competencies

• Strong relational skills to effectively network and engage with colleagues, government agencies, and community partners, enhancing the organisation's standing for clients’ benefit.
• Solid understanding of quality standards required for FSCs.
• Proficiency in engaging, assessing, intervening, and evaluating practice effectively.
• Ability to understand client groups, manage risks, and identify protective factors.
• Capacity to demonstrate reflective practice.
• Knowledge and application of the SASW Code of Professional Ethics and Code of Social Work Practice.
• Familiarity with systems, resources, and their availability to represent clients’ needs effectively.
• Competence in identifying resources, addressing social gaps, and conducting relevant analyses.
• Cultural awareness and social sensitivity.
• Positive attitude with strong interpersonal and written communication skills.

Technical Competencies

• Competent in MS Office skills.

Leadership Competencies

• Able to lead and manage social workers and colleagues to achieve project outcomes.