Senior Assistant Manager, NUHS HR Group Shared Services

National University Polyclinics; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare organization in Singapore is looking for a Senior Assistant Manager to lead the HR Payment and Claims Team. This role involves overseeing daily operations for timely HR transaction processing while maintaining compliance with policies. Candidates should have at least 6 years of HR operations experience, proven leadership abilities, and competence in HR systems like SAP SuccessFactors. The position requires strong analytical skills and a proactive approach to team management and system improvements.

Qualifications

• Minimum 6 years of HR operations experience, ideally with 3 years in a management role.
• Competence in HR systems such as SAP SuccessFactors and MS Office.
• Strong problem-solving and analytical skills with a high level of initiative.

Responsibilities

• Lead HR Payment and Claims Team to ensure accurate processing of HR transactions.
• Manage team's performance against SLAs and KPIs.
• Drive system improvement projects and mentor team members.

Skills

HR operations experience

Leadership

Analytical skills

Problem-solving abilities

Team collaboration

Tools

SAP SuccessFactors

MS Office

Finance systems (VIMS & CICO)

RPA

Job description

Senior Assistant Manager, NUHS HR Group Shared Services

Key Responsibilities

• Lead the HR Payment and Claims Team and oversee daily operations in ensuring the timely and accurate processing of HR transaction services for all the institutions and departments in NUHS. The scope of services includes The Manpower Billing, Honorarium, Payment Processing, and Medical Claims related matters, etc.
• Ensure the team’s Service Level Agreement (SLA) and Key Performance indicators (KPIs) are consistently met and work are delivered in line with NUHS policies and relevant Legislation requirement.
• Identify, review and analyse work processes, implement standardization and initiatives to improve efficiency and overall team performance.
• Mentor/coach team supervisors and team members for personal development and cross-team collaboration.
• Manage and drive system improvement projects across HR Group Shared Services (GSS).
• Participate in assigned taskforce to promote HR GSS values in Quality, Service and Efficiency.

Requirements

• Minimum 6 years of HR operations experience with preferably at least 3 years in people management role.
• Competent in HR system (SAP SuccessFactors), MS Office (Excel & Word), Finance system (VIMS & CICO) and knowledge in RPA will be preferred.
• Analytical and strong problem-solving abilities.
• High level of initiative and able to manage team and drive performance independently.
• Good team player and able to thrive in a fast-paced environment.