Senior Application Consultant

HORIZON DIGITAL MEDIA PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A digital media company in Singapore seeks a qualified professional to support enterprise applications. Responsibilities include gathering requirements, providing application support, and managing deployments. Candidates should have strong experience with ITSM tools, databases, and application architecture. A Bachelor's degree in Computer Science or a related field is required, along with relevant certifications. This role offers opportunities for growth in a dynamic environment.

Qualifications

• Strong experience supporting enterprise or commercial off-the-shelf (COTS) applications.
• Experience with requirements analysis, functional design, and solution documentation.
• Working knowledge of databases and SQL for data validation and troubleshooting.

Responsibilities

• Gather, analyze, and document business and functional requirements for enterprise applications.
• Configure, customize, and support business applications to meet organizational needs.
• Provide L2/L3 application support, troubleshooting functional and technical issues.
• Coordinate application testing activities including SIT, UAT, and regression testing.
• Manage application deployments, upgrades, patches, and release activities.

Skills

Enterprise or commercial off-the-shelf (COTS) applications support

Requirements analysis

Functional design

SQL and database knowledge

Application architecture understanding

ITSM tools (ServiceNow, Remedy, Jira)

Familiarity with SDLC

Education

Bachelor’s degree in Computer Science, IT, Engineering, or Business Administration

Tools

ServiceNow

Remedy

Jira Service Management

Job description

Key Responsibilities

• Gather, analyze, and document business and functional requirements for enterprise applications.

• Configure, customize, and support business applications to meet organizational needs.

• Provide L2/L3 application support, troubleshooting functional and technical issues.

• Work closely with development teams to define solution designs and enhancements.

• Coordinate application testing activities including SIT, UAT, and regression testing.

• Manage application deployments, upgrades, patches, and release activities.

• Ensure application performance, availability, and data integrity.

• Prepare user guides, functional documentation, and conduct end-user training.

• Support integration of applications with other systems using APIs or middleware.

• Liaise with vendors, third-party providers, and internal stakeholders.

Required Skills & Qualifications

Technical / Functional Skills

• Strong experience supporting enterprise or commercial off-the-shelf (COTS) applications.

• Experience with requirements analysis, functional design, and solution documentation.

• Working knowledge of databases and SQL for data validation and troubleshooting.

• Understanding of application architecture, integrations, and workflows.

• Experience with ITSM tools (ServiceNow, Remedy, Jira Service Management).

• Familiarity with SDLC and application lifecycle management.

Preferred / Good-to-Have Skills

• Experience with ERP, CRM, HRMS, or industry-specific applications.

• Exposure to cloud-based applications (SaaS platforms).

• Knowledge of API integrations, middleware, or ETL tools.

• Experience in Agile / Scrum environments.

• ITIL certification or knowledge of IT service management best practices.

Education

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or Business Administration.

• Relevant application or platform certifications are an advantage.