Senior Aftersales Lead Marine Service and Support

SVANEHOJ SINGAPORE PTE. LTD.; Singapore; On-site; SGD 54,000 - 78,000; Full time

Job summary

A leading marine solutions provider in Singapore is seeking a skilled individual to provide technical support for service jobs. Responsibilities include troubleshooting customer issues, preparing cost estimates, and ensuring service quality. The ideal candidate has a technical degree and experience in the marine business. Strong teamwork and customer service skills are essential. This role is key to maintaining customer satisfaction and successful operations.

Qualifications

• Experience in a similar position, preferably in the Marine business.
• Hands-on experience with rotation equipment is preferred.
• Strong team player with the ability to coordinate across functions.

Responsibilities

• Troubleshoot technical customer issues.
• Prepare cost estimates and spare parts estimates for service jobs.
• Negotiate cost estimates with customers.

Skills

Technical problem solving

Collaboration

Customer service

Proactive mindset

Trustworthiness

Education

Technical bachelor's degree or Marine Engineer

Job description

A leading marine solutions provider in Singapore is seeking a skilled individual to provide technical support for service jobs. Responsibilities include troubleshooting customer issues, preparing cost estimates, and ensuring service quality. The ideal candidate has a technical degree and experience in the marine business. Strong teamwork and customer service skills are essential. This role is key to maintaining customer satisfaction and successful operations.