SEM/STEM Customer Service Engineer

BORRIES PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology firm in Singapore seeks a Customer Service Engineer to provide technical support and maintenance for SEM/STEM systems at customer sites. You will perform installations, troubleshooting, and maintenance while training customers on proper operation. The ideal candidate needs a degree in engineering and 3+ years of relevant experience. Willingness to travel is required.

Qualifications

• 3+ years of field service support experience with complex high precision instruments.
• Strong mechanical aptitude and comfort with high-voltage equipment.
• Willingness to travel worldwide for customer sites or training.

Responsibilities

• Perform on-site installation and troubleshooting of SEM/STEM systems.
• Handle preventive and corrective maintenance.
• Train customers on system operation and maintenance.

Skills

Customer service skills

Troubleshooting

Mechanical aptitude

Communication skills

Time management

Education

Bachelor’s degree in electrical or mechanical engineering

Job description

We are looking for a hands‑on, detail‑oriented Customer Service Engineer to provide system technical support and maintenance services for Borries SEM/STEM system installed at Singapore customer sites. This position will serve as the first line of response for system troubleshooting, maintenance, calibration, and installation support.

Key Responsibilities

• Perform on‑site installation, troubleshooting, diagnostics, and repair of our SEM/STEM systems.
• Handle preventive and corrective maintenance according to manufacturer guidelines.
• Maintain detailed service logs and customer records.
• Train customers on proper system operation and basic maintenance.
• Coordinate with technical teams for advanced troubleshooting and part replacements.
• Provide post‑installation service and warranty support.
• Respond to customer service requests within a defined SLA timeframe.

Qualifications

• Bachelor’s degree in electrical engineering, mechanical engineering or related field.
• 3+ years of field service support experience, preferably with electronmicroscopy or other complex high precision scientific instruments.
• Strong mechanical aptitude and comfort working with high‑voltage equipment and vacuum systems.
• Excellent communication, time management, and customer‑facing skills.
• Willingness to 10% travel worldwide customer sites or training as needed.