Security Software Support Engineer (L1-L2) - Flexible Hours

SECUREAGE TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A cybersecurity firm in Singapore is seeking an L1+L2 Software Support Engineer to ensure smooth operation of applications and provide technical support. The ideal candidate has a diploma in IT, at least 1 year of support experience, and strong troubleshooting skills. The role involves working with internal teams and providing flexible support hours including shifts. Additional experience with cryptography or IT certifications is a plus.

Qualifications

• Minimum Diploma/Advanced/Higher/Graduate Diploma in Computer Science or related field.
• At least 1 year of technical support or customer service experience in IT/software products.
• Solid knowledge of IT infrastructure, including software and web applications.

Responsibilities

• Provide technical support for data security products via email, phone, and on-site visits.
• Diagnose and troubleshoot configuration and functional issues.
• Collaborate with internal stakeholders to resolve user-reported issues.

Skills

Technical support experience

Troubleshooting skills

Communication skills

Analytical skills

Proactive attitude

Education

Diploma in Computer Science or related field

Tools

.NET applications

ITIL

Microsoft Certified Azure Fundamentals

Job description

A cybersecurity firm in Singapore is seeking an L1+L2 Software Support Engineer to ensure smooth operation of applications and provide technical support. The ideal candidate has a diploma in IT, at least 1 year of support experience, and strong troubleshooting skills. The role involves working with internal teams and providing flexible support hours including shifts. Additional experience with cryptography or IT certifications is a plus.