Security Officer & Bellman

PAN PACIFIC HOTELS GROUP LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel group in Singapore seeks a security and bell desk staff member to assist in daily operations. Responsibilities include performing security tasks, assisting guests with check-ins, and managing safety protocols. Candidates should have experience in hotel security and relevant certifications. This is a dynamic role that requires strong interpersonal skills and the ability to respond to emergencies effectively.

Qualifications

• Experience in Hotel Security works is preferred.
• Good report writing skills are necessary.

Responsibilities

• Assist the Bell Desk and Security in day-to-day operations.
• Perform security tasks like managing CCTV and handling fire alarms.
• Assist guests with check-in and provide information about local attractions.

Skills

Report writing

Emergency response

Guest interaction

Crowd control

Education

WSQ/PLRD Security Cores Modules

Fire Safety & First-Aid/AED certifications

Job description

Position summary statement:

The incumbent will assist the Bell Desk and Security in the day-to-day operations and carry out all tasks with high Service Standards.

Primary Responsibilities:

SECURITY :

A. Perform the following Security Tasks:

I. Static (Security & Fire command centre) duties:

• Handling Fire Alarm system and emergency responses
• Operating Security CCTV Surveillance system
• Screening/vetting all visitors, delivery men and contractors going thru Security Check points
• Keeping the work area neat and operationally viable and prevent unauthorized entry

II. Lobby (Deterrent and Surveillance of suspicious activities) duties:

• Interact with guests and provide assistance in hospitality matter including safety and security (e.g. luggage safety, provide guests information and services)
• Ensure safety of guest’s arrivals and departures especially elderly and PWD
• Crowd control and prevent unnecessary congestions
• Multi-tasking for guest convenience and safety (e.g. avoid slippery floor, assist with guest luggage, taxi & shuttle services etc)

III. Traffic Post (Smooth flow of traffic and safety of pedestrian and road users) duties:

• Directing tour bus and assist in parking arrangement
• Prevent traffic congestion at front driveway
• Manage reserved parking lots for VVIP arrivals
• Assist to ease traffic congestion during busy period

  IV. Security Patrol & Audit Checks duties:

  • Conduct systematic security patrol on entire premises
  • Look out for fire safety infringement and risk assessment
  • Deter and detect unauthorized person on the guest’s floors and within hotel sensitive areas
  • Report all abnormal circumstances and findings

  B. Carry out investigation, surveillance and administrative duties:

  • Observe and report unusual behaviour and conduct of employees or guests in the Hotel
  • Keep close watch of any removal of hotel property and ensure they are authorized and properly documented
  • Updates Security / Duty Manager on security incidents and occurrences and maintain officials’ correspondents

  C. Security, Safety & Rescue Emergency Response:

  • Attain all Standard Certification as prescribed by the Authorities & Managements
  • Know all emergency drill well (Fire, Bomb threat, IPP, Terrorist Attack, etc.)

  D. Any other work-related directive given by Management from time to time.

  GUEST SERVICES:

  • Assist with check-in and check-out when front desk team are engaged
  • Manage queues in lobby and engage with guests at all time
  • Ensure guest and their personal belongings are safely kept during arrival and departure process
  • Ensure proper deployment to cover guest safety issue for the Car Park, Front-Driveway, lobby and luggage holding areas
  • Provide information about local attractions such as shopping, dining, nightlife, and recreational destinations
  • Make travel arrangements for sightseeing and tours if required
  • Make dining and other reservations for guests and obtain tickets for events
  • Receive, store, and deliver luggage, mail & items for guests or hotel patrons

  Job Specification

  • Complete WSQ/PLRD Security Cores Modules certifications
  • Complete Fire Safety & First-Aid/AED certifications
  • Experience in Hotel Security works is preferred with good report writing