SEA Service Excellence & Contracts Lead

ThermoFisher Scientific; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global scientific services provider based in Singapore is seeking a motivated professional to oversee contract management and service operations within the Service & Customer Care team. You will coordinate contract lifecycle processes, ensure data integrity, and support operational improvements. The ideal candidate has 5–8 years of experience in service operations and is proficient in SAP or Oracle. Enjoy a competitive salary, bonus opportunities, and a dynamic work environment focused on innovation and growth.

Benefits

Competitive remuneration

Annual incentive plan bonus

Healthcare

Qualifications

• 5–8 years of experience in service operations or contract management.
• Proven leadership and transformation project experience.

Responsibilities

• Coordinate accurate IB record creation and updates.
• Manage the full contract lifecycle.
• Ensure seamless linkage across IB, CSA, warranties, and entitlements.

Skills

SAP

Oracle

Salesforce

Data governance

Communication skills

Collaboration

Education

Bachelor’s degree in Business, Operations, Supply Chain, Engineering or related field

Job description

A global scientific services provider based in Singapore is seeking a motivated professional to oversee contract management and service operations within the Service & Customer Care team. You will coordinate contract lifecycle processes, ensure data integrity, and support operational improvements. The ideal candidate has 5–8 years of experience in service operations and is proficient in SAP or Oracle. Enjoy a competitive salary, bonus opportunities, and a dynamic work environment focused on innovation and growth.