School Admin/Receptionist

EXCELTECH COMPUTERS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local education support service in Singapore is looking for a front desk manager to handle customer inquiries and support students in need. The role includes attending to phone calls, maintaining information logs, and assisting students with various situations. This position is vital in creating a responsive environment for parents and staff, requiring excellent customer service skills.

Qualifications

• Customer service mindset required in a primary/secondary school setting.
• Ability to handle various demands from parents, students, and staff.

Responsibilities

• Answer phone calls and attend to walk-in visitors.
• Maintain customer-related information.
• Communicate feedback from parents to teachers.
• Render assistance to walk-in students in need.

Job description

Overview

Manage Front Desk duties with customer service mindset meeting the realist challenges and demands of a Primary/Secondary School setting

Responsibilities

• Answer phone calls, attend to walk-in visitors, take messages, respond to enquiries and provide general useful information (in a dynamic environment where calls are voluminous)
• Maintain customer related information when required, e.g. phone log
• Communicate with teachers regarding parents’ feedback/messages from phone calls or walk-in parents
• Handle daily varied demands and queries from parents/students/vendors/staff etc
• Render first level assistance to walk-in students’ needs including sick and injured students. To escalate case to other colleagues in the office immediately if it is beyond superficial cases
• Handle/support situation when students’ vomit, soiled their clothes
• Assist student in times of need, e.g. lost & found