Salon Operations Leader & Guest Experience Champion

RMR INTERNATIONAL PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading salon management company in Singapore is seeking a Salon Manager to oversee daily operations, ensure excellent customer service, and achieve business goals. The ideal candidate has 3–5 years of experience in the hair or beauty industry, with supervisory experience. Key responsibilities include managing staff, inventory, and promoting client satisfaction. This role requires strong leadership and communication skills.

Qualifications

• Minimum 3–5 years of experience in the hair or beauty industry.
• At least 1–2 years in a supervisory or managerial role.
• Ability to work weekends and public holidays when required.

Responsibilities

• Supervise daily salon operations including staff scheduling and client appointments.
• Lead, motivate, and train hairstylists and support staff.
• Manage inventory of hair products and equipment.
• Ensure compliance with workplace safety and hygiene regulations.
• Handle customer inquiries, feedback, and complaints professionally.
• Oversee cash handling, billing, and daily sales reconciliation.
• Plan and execute promotional activities.
• Monitor performance metrics and prepare business reports.
• Maintain strong client relationships.
• Support recruitment and performance evaluations.

Skills

Leadership

Client relationship management

Operational expertise

Customer service

Communication skills

Education

Diploma or Certificate in Hairdressing, Salon Management, or Business Administration

Job description

A leading salon management company in Singapore is seeking a Salon Manager to oversee daily operations, ensure excellent customer service, and achieve business goals. The ideal candidate has 3–5 years of experience in the hair or beauty industry, with supervisory experience. Key responsibilities include managing staff, inventory, and promoting client satisfaction. This role requires strong leadership and communication skills.