Sales / Trade Support Executive (Customer Service)

STAFFKING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics firm is seeking a customer service professional in Singapore. Responsibilities include maintaining client databases, resolving inquiries, and processing orders. Candidates should have a Bachelor's degree and 1-2 years of relevant experience, with strong skills in Microsoft Office and communication. This position offers a competitive salary and benefits including annual leave and medical allowance.

Benefits

18 Days Annual Leave

Medical Allowance (up to $800 annually)

AWS and Bonus

Qualifications

• 1-2 years of relevant experience in logistics, operations, or customer service.
• Ability to work under tight deadlines.
• Team player with strong interpersonal skills.

Responsibilities

• Maintain client databases and provide feedback to departments.
• Deliver information about products and services.
• Process orders and transactions accurately.
• Resolve customer complaints and document cases.
• Collaborate with internal teams for smooth execution.
• Proactively identify potential issues.
• Adhere to company SOPs for operations.
• Support administrative duties as assigned.

Skills

Microsoft Office proficiency

Verbal communication skills

Written communication skills

Detail-oriented

Organizational skills

Interpersonal skills

Education

Bachelor’s Degree or Diploma in Business

Job description

Summary:

• Industry: FMCG / Customer Service / Order Processing
• Location: West Area
• Working Hours: 5 Days, 9:00am – 6:00pm
• Salary: $3,500 – $4,500 (Basic) + AWS + 2 Months Bonus
• Benefits: 18 Days Annual Leave + Medical Allowance (up to $800 annually)
• Company: MNC & Listed Company

Responsibilities:

• ️ Maintain client databases and provide feedback to departments, staying updated on industry trends to improve customer experience
• Deliver information about products and services, and respond to customer inquiries professionally
• Process orders and transactions accurately and in a timely manner
• ️ Resolve customer complaints, collect feedback, and document cases to improve service quality
• Collaborate with internal teams (Commercial, Risk, Global Offices, Finance, Accounts, Quotation) to ensure smooth execution
• Proactively identify potential issues and recommend solutions to minimize risks
• Adhere to company SOPs to ensure seamless operations
• Support other administrative and operational duties as assigned

Key Requirements:

• Bachelor’s Degree or Diploma in Business or a related field preferred
• 1–2 years of relevant experience in logistics, operations, or customer service
• Proficient in Microsoft Office (Excel, PowerPoint, Word)
• ️ Strong verbal and written communication skills
• Detail-oriented, organized, and able to work under tight deadlines
• Team player with strong interpersonal skills, able to work independently when needed

How to Apply:

Click on the "APPLY NOW" button to submit your application.
Only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Gean Hock Leng (R25126891)